Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

pleasant

By frank238 on 8/12/2019 at 3:39 PM. Helped by mike kirn.

it was a pleasant experience and my wife is very happy with the vehicle so it was a great experience.Coad was a great dealership to work with, made you feel comfortable at all times even during the sales talk on price

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a 2006 Toyota RAV4

By kathy3 on 8/9/2019 at 2:54 PM. Helped by Kent Keller in Anna and Jeff Brim in Cape.

The COAD in Anna saw that COAD in Cape might have a car I was looking for. I was quickly helped by Jeff and shown the car. I purchased the car that day. It was cleaned and serviced to be picked up the following day. The car was described perfectly and I couldn't be happier. Everyone was very helpful. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We will be back!

By Robby on 7/10/2019 at 2:01 PM. Helped by Ashley Morris.

Ashley Morris and team did a great job making our purchase go as smooth as possible. She stayed late and was very pleasant to work with. Would definitely recommend to others and we will do business at Coad Toyota again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Kathe on 6/11/2019 at 1:50 PM. Helped by David Lucus, Craig Hughes? (financial person).

David Lucus is the Man! After searching online for what I wanted, David contacted me after I had asked about leasing via email, made an appointment and went into the dealership in Paducah the next day for a test drive. They didn't have exactly what I was looking for, but found it nearby and it was there within a couple of days. I had never leased a car before, so I asked David to give me a rundown on how it all worked! He explained it perfectly and now I am officially leasing. Everyone that I met at the dealership was so kind and helpful. Excellent experience.....love the vehicle too, has all the bells and whistles for safety and fun!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great price and great overall experience.

By haug92 on 5/29/2019 at 11:21 PM. Helped by Nicholas McDowell.

Live in Louisiana and it was my first time trying to buy a car over the internet. Found the car that I was looking for at this dealership. .Got in contact with Nicholas McDowell. Very helpful and everything did go without any problem. Did get the car delivered at my work. Spent 5 minutes signing papers and the car was mine. Recommend others to look at this dealership,and also try buying online. You get a lot more to choose from,and with service like this why not try it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Ed on 5/28/2019 at 4:08 PM. Helped by Andrew Yeakey ,Alicia Prince.

This dealership is the best that I have ever dealt with. I am a hours drive and handles most of the transaction on line. Then I went for a test drive and like the car. I was in and out in a hour or so. Andrew was very knowledgeable and answered all of my questions promptly. Eveyone at the dealership was very helpful and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By djt1060 on 5/28/2019 at 12:18 AM. Helped by Nick Curtis.

Nick Curtis at COAD Toyota (Paducah) is who to talk to. Even while battling a bout of pneumonia he managed to get my husband and I both into brand new Toyota Tacoma's. The customer service here was amazing and they went above and beyond to work with us. I would recommend them to anyone and everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Angie on 5/7/2019 at 2:59 PM. Helped by Jeff Grim.

We could not have been treated any better! Everyone we talked with was extremely nice and helpful! I would highly recommend them to anyone looking for New or Pre-owned vehicles. Thanks, Jeff, Ben & Alicia!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of 2018 Camry

By genn74 on 4/25/2019 at 2:51 PM. Helped by Rae and Brent.

our sales person, Rae Ortega, was very friendly and helpful. Also very knowledgeable. Was not pushy, just able to answer any questions we had. We were pleased at the price also.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good service and a good sales team.

By bpatt on 4/24/2019 at 9:02 PM. Helped by Mike Kirn.

I have had a good experience with Coad Toyota. I purchased a 2013 Highlander and now have purchased a 2019 Tundra. I want to be a local/repeat buyer and so far I will keep coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good People ... Great Service

By Marc Glass on 4/16/2019 at 9:34 PM. Helped by David Lucas.

My wife and I recently purchased a van and were helped tremendously by David Lucas at Coad Toyota in Paducah, KY. Dave is a stand-up guy and he helped us get an even better deal than we thought we could get on the Toyota van. We will definitely be repeat customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Plug it in

By Colonel on 4/15/2019 at 3:47 PM. Helped by Terry Heady and Joseph Thomas.

I have been looking for a plug in hybrid for a long time. Here in Kentucky they are not very available as they are in other states. We have been a Honda family for over twenty years so I shopped there first. They no plug in hybrid available in Iberia a three hundred mime circle from Paducah. On the way out of townI went by the Toyota dealership and when I first drove up this.most beautiful car caught my Eye. A salesman was there within seconds asking if he could help. It turns out that this beautiful car I had been admiring was a Toyota Prima Prime, a plug in hybrid. It was the only one they had so I certainly got there at the right time. I took several pictures of it and forwarded them to my lovely wife who texted me right back saying she loved it also and to do what I wanted to do. So, I got my dog, Buddy, and went on inside where I got what they call a key (does not look like a key) and went back outside and sat in this lovely car. One of the first thing I noticed was how comfortable it felt excepting my six foot two frame. The interior looked and felt great. During the next few hours I spent there all of their staff made me good about my stop there. They were able to answer all my questions in a very timely and efficient manner. It turned out it had been a joy to deal with such a great group of people...The salesmen I worked with was a fine gentleman named Terry Heady. He had remembered me calling a few months earlier when I was just started my search. One could tell he was a very knowledgeable individual as he was very efficient and was able to answer all my questions and treated me like a person not just a number. I would highly recommend Coad Toyota to my friends who just might be in the market to purchase another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Straight forward car buying experience.

By red alert on 4/3/2019 at 11:54 AM. Helped by Vic Dana, Robert Joseph.

Vic Dana gave me good information before I visited the dealership in Paducah. 2014 Sienna was ready to go and as expected when we arrived. Sale was quick and not stressful. Good price. Thank you Coad Toyota Paducah.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service through the roof!!

By GMCHD787 on 3/7/2019 at 1:41 PM. Helped by Terry Craig and everyone else.

Huge THANK YOU to Terry my new salesman and the rest of the crew that stayed late after work last Saturday night to help me buy my truck! The purchase was made at the Paducah Kentucky Coad Toyota location!! Everyone was very professional very easy to work with especially when I showed up 30 min before closing!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience all around!

By NewToyotaOwner on 2/22/2019 at 6:23 PM. Helped by Terry Heady and Craig.

Everyone was very friendly and helpful and took time to answer all our questions.. It is also a very attractive facility. Thank you very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy to work with, and very professional

By denise111 on 2/8/2019 at 9:41 PM. Helped by Randy Vogel and Alicia.

I needed to up-grade my 2005 Camry to a newer vehicle. I have nothing but positives to say about Coad Toyota. My sales person, Randy Vogel, and your finance person, Alicia, were great individuals to work with on my car transaction with your company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Berry, Charlotte1953 on 2/5/2019 at 5:53 PM. Helped by Tammy Haas and Alicia.

The staff was very helpful in answering all questions. We were very pleased with the friendly faces of everyone in the establishment. Every aspect of the purchase was a pleasant experience, not to mention the price of the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Professional buying Experience

By Jlamphere99 on 1/21/2019 at 4:49 PM. Helped by Dave Lucas, Craig.

Recently my husband and I had our first experience purchasing a new vehicle from Coad Toyota of Paducah and we could not have been more impressed with the service we received from Dave Lucas and staff. Mr. Lucas was very professional and instantly became a friend, making the vehicle purchasing process a pleasant one. Thank you for your wonderful service, we look forward to working with you in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful, patient and eager to please us

By Mcknight,john on 12/31/2018 at 3:08 PM. Helped by Nick Curtis, BZ, Rick Jones.

Nick Curtis at the Paducah dealership is the best. Also BZ and Rick Jones were willing to satisfy us in our final purchase. Know we can always depend on them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Shopping

By Jasonm33 on 12/28/2018 at 3:24 PM. Helped by Randy Vogel.

I worked with Randy Vogel at Coad Toyota when shopping for a new car. It was a hard decision for us because we did not know if we wanted a car, crossover, or SUV. Randy was very patient and let us look and drive several vehyuntil we were comfortable with one. We chose a 4 cylinder Camry and love it. 5 Star rated and 39 mph. Working with Finance and The rest of the team was great, they introduced us to all of the features of the car and sent us off with a full tank of gas. Thanks Randy.

I would recommend this dealer.