Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Two thumbs up

By Shawn on 9/7/2019 at 5:59 PM.

Sreve is the go to guy to get a vehicle, he'll do what it takes do you right even after you buy a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jhana Brown

By William Moseid on 11/10/2018 at 8:50 PM.

Her overall Acumen, attention to detail and product insight as well as her interpersonal dealings with all current, new and inquiring “Lookers”, provide the best possible customer experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service!

By SFreitag on 10/15/2018 at 6:25 PM. Helped by Glen.

Bought my first brand new car ever! A 2018 Toyota Camry! Andrea was the best, making the whole experience easy and great! I got great service from her and the rest of the crew! A huge thank you to Andrea, Glen, Andy, Steve, Amanda and the girls at the front desk! Hands down the best car buying experience we’ve ever had! Thank you THE FREITAGS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Fav 4

By tenn10ten on 4/13/2018 at 1:01 PM.

t was quick and easy. James was amazing and super knowledgeable and helped fit my wife and I into the right car. I never felt pressured and it was just a smooth transaction. I felt like I was part of a family. Everything was clean and such a great atmosphere. I love that it was dog friendly and the cafe was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure,very helpful,verfy happy with my purchase

By Westcoast11l on 4/5/2018 at 2:43 PM.

I had not purchased another vehicle in 10-12 years and had no idea what was available. Andy was very helpful and we test drove a couple of cars. I felt he was honest and reliable in all that he said. I am very happy with my purchase even though it was a Nissan not a Toyota.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good folks to deal with, all the way around.

By JoyceD on 2/25/2018 at 8:34 PM. Helped by Marc Firsching.

The salesman (Marc) was very thorough in getting us what we wanted and made the process very quick and easy. We had one previous service on our older model and that was great. We're sure future service calls will be handled very well and efficiently.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Deal and Service

By DeniseL on 1/26/2018 at 2:18 AM.

The Salesman Kelly Milburn was wonderful to work with. He made the process smooth and easy. The BEST deal and service in town. I will certainly come back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best Service Experience Anyone could ask for.

By Harryups on 1/23/2018 at 10:54 PM.

Had recall issues With my 2010 Camry That I purchased new from a another Dealer that I was unhappy With their resolve of the recall.. Coos Bay Toyota Dealer Service center Went out of their way to resole the problems. could not ask for Better Service, Me Living 30 miles away, The Service Manager Ted Noble An Staff Went out of their Way to provide transportation so I could transport a Friend to an from Eye surgery clinic While my service was being done. It was completed the same after noon.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I’ve got my Soul!

By Soulgirl on 1/11/2018 at 3:34 AM.

Izzy made my purchase quick and easy! He went above and beyond to assure that I got the best deal possible! Friendly staff everywhere. Purchased my first new car in 1991 here, and I’m glad I returned to do it again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Again BEST deal, price and service.

By Lindy on 10/12/2017 at 3:36 PM. Helped by Glen Arnsberger.

This is the second car purchase from Coos Bay Toyota . Again I am so happy with my like new 2008 Toyota Highlander. This Toyota dealership takes pride in what they do and it shows in every way from the vehiclhes , people and even the Smiling Dig Cafe. Clean, professional with quality vehicles , great prices and service. I had a minor snafu three days after purchase and the manager Glen took care of it with no cost to me immediately. The staff are friendly, happy and you can tell they love what they do. Very welcoming and I give them 10 stars . Saved me a lot of money and hassles I would have got someplace else. For me Coos Bay Toyota is the ONLY place to buy a New or Used vehicle. It's well worth the trip and I will be back next time. Thank you Coos Bay Toyota . Sincerely, Linda Klein

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

repairs

By CAB on 10/7/2017 at 1:03 AM.

I had rodent damage to my air compressor and hoses. My awesome service person, Summer, told me the bad news awhich was the cost and then suggested I check my insurance coverage because it probably was covered. It was, the certified mechancs handled it and I am once again happy and so is my Prius.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By John Ludwigsen on 9/18/2017 at 7:47 PM. Helped by Allyson Wilkins.

Friendly staff, and nice cafe. Comfortable waiting area and very dog friendly.. Even a small dog park. Work was done in a timely manner and even got the truck washed!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Clean up your crew.

By ToyotaGuru89 on 7/11/2017 at 2:08 AM. Helped by Sam.

Second experience trying to rent a vehicle from this location, and sad to say it never improved. The rental agent, Sam, had to be called to his desk MULTIPLE times, and finally showed his face after 20 minutes. Did not go over contract or rules, and neglected to inspect vehicle before letting it go. There were pen marks on the ceiling. My second attempt, same scenario. No rental agent anywhere to be found. Asked the gals in the cafe to help locate him, and they rudely replied that we needed to leave because they couldn't help us. I made my way over to the door greeter, Rita, who gladly paged him. She then did so two more times before we saw him. In which he took my information, threw the car key at me, and said goodbye. I asked him to inspect the vehicle with me, and he tossed a clipboard with another contract on it at me, saying it was my responsibility. I'm pretty positive that is his job. So I proceeded outside with this clipboard and did Sam's job for him as he is obviously incapable. I wrote down my damage, and returned the clipboard. Wonderful atmosphere in the dealership, but never in my life have I been treated so rudely! I was sure to tell my family and friends of my experience, and they relayed it to theirs. Between Sam and the cafe girls, I'm not sure how you have any business at all.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst xxxxing experience ever.

By Eggbeater96 on 7/12/2017 at 12:22 AM. Helped by Sam gentry.

My girlfriend and I rented a vehicle from here and the employee helping us with the rental was the laziest, most rude person I've ever met in my entire life. He never went over any of the paperwork. He had the worst attitude I have ever seen. The alcohol stench was almost unbearable. And when he pulled the car out for us he didn't even have the audacity to personally hand over the keys. He left them in the car and walked off without doing a damage check on the vehicle either.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new-to-me Prius!

By Nancy Hightower on 3/28/2017 at 3:16 AM. Helped by Missy.

The folks at Coos Bay Toyota went out of their way to meet my needs, and to come up with a trade-in that was mutually beneficial. I'm overjoyed with my Prius, and will recommend Coos Bay Toyota to all my friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Someone pushed a button

By chevydad83 on 1/3/2017 at 1:40 AM.

On the evening before Christmas Eve, my family and I gathered up to drive out, only to find that my wives 2014 Sienna would not shift out of park. This was the second time in 6 months that has happened. The first time the issue unexpectedly resolved itself, and no work was needed at the time. When we had the van in the service department, the tech said he had no explanation for the transmission to lock, and if it happened again, major equipment replacement may be needed. So Christmas Eve comes and again, the transmission locks itself into park. After getting the van back down to the service department, I explained that this had happened in the past. The van was left with the service department, and we got a rental for my wife who was leaving town the next day. After the weekend, the service tech spent several hours, trouble shooting the problem. What finally was discovered was new to everyone. Our vehicle was equipped with a factory, handicapped assist seat. Somehow, that seat had gotten moved, and was no longer in the forward locked position, which locked the transmission in park. Unfortunately, because this was human error, and not a mechanical malfunction, none of the several hours of service work, nor our rental car where covered under our Toyota warranty. This left us with an unexpected bill of nearly $700. The great people at Toyota, where gracious enough to cover, the service chargers for my family. Thank you so much to the people at Coos Bay Toyota. Your dedication to your customers service will not be forgotten.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great, no hassle experience!

By Greg on 12/31/2016 at 6:31 PM.

Our first exposure with buying our new 4 Runner from this dealer was with Summer (Internet Sales). She found the vehicle that we were looking for at a very competitive price. We were hoping to trade-in our 2005 4 Runner but were hesitant to do so because of the low value that is typically given under these circumstances. She assured us, however, that they honor Kelly Blue Book values. When we arrived, we found Summer to be as she was on the phone: very personable and welcoming. She introduced us to Izzy, who took over our purchase. We found him to be just as personable and informed about their products. Both of them spoke very highly about their experience in working for this particular dealer, a very good sign! We loved the vehicle we were purchasing but then had to deal with our trade-in. As promised, they offered what Kelly Blue Book had indicated it's value was and we closed the deal. Everyone, from Summer, Izzy and then Amanda were very welcoming, personable and professional. This was very likely the best experience that we've had in purchasing a new vehicle. As an aside, this dealership is a very warm, comfortable environment. The great cafe, the friendly staff and lounging dog just makes you feel welcome.. We strongly recommend these folks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another satisfied service experience!

By Deborah Smart on 11/2/2016 at 5:39 PM.

The process is smooth. Scheduling, timely reminders about the appointment. Always great to see Paul Mecca behind the counter. He has been with us from the beginning with our RAV4!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great dealer

By lorilynn1961 on 10/4/2016 at 7:21 AM.

we Love Coos Bay Toyota even though we have to drive an hour and a half one way we look forward to our appointment, Ted Noble and his Service Crew are the Best we have ever had work on our Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and knowledgeable staff

By Mike G on 9/23/2016 at 7:01 PM.

Everyone here is very friendly and efficient, I have always been very satisfied with when with the upkeep service provided for my truck, wouldn't dream of taking it anywhere else. Very competitive pricing and fast quality service, they always do a great job washing my truck as well.

I would recommend this dealer.