Dick Hannah Volkswagen of Portland
Dealer 2-Year Rating |
Dealer Reviews
Really good no pressure experience
I came in to drive a 2019 Tiguan since my lease was up on my 2016. I had been researching my next car for some time and drove a few other SUVs. Noe was really knowledgeable and seemed only interested in letting me decide what was best for me, which is much appreciated. He stayed way past closing to help me complete the deal. It was a really simple process and my best dealership experience so far, and I’ve had a lot of them. I had a great experience with my first ever lease on my 2016 VW from Dick Hannah - the service department is top notch too. It was a no brainer for me this time. Thanks Noe! I have a beautiful new car and I’m really happy with the whole process.
I would recommend this dealer.
Best Experience with some really nice guys!
I actually enjoyed my time buying my VW Tiguan! I had been hesitant to get a new car and Mike and the other guys made it very pleasant and personable. I love my car! Great decision and great dealership!
I would recommend this dealer.
Bait & Switch
I was put in touch with Chris at Dick Hannah through the USAA car buying service. I had an emailed offer of of $20,035.(for the S model) and a trade in value of $ 15,355 - $ 17,635. I was offered just over $14,000. When we sat down to talk pricing, his starting price was for the final edition SEL convertible, instead of the Beetle SE I had test driven. Good try, Chris. He also told me that the USAA discount is only $35.00 (it’s over $2000.00). He assured me that he knew this because he’s the internet guy. Also, he didn’t even have the right car in stock! I drove 12 hours from Montana-I guess Chris thought since I came so far, I wasn’t going home without a new car. This is the guy that gives car salesmen a bad name. Disgusted and offended with the attempted shakedown
I would not recommend this dealer.
Noe is the best!
Noe set my transaction up! My lease ended and I wanted a Tiguan, everything was ready when I arrived. In and out in under and hour. Best dealership and sales person in town!!
I would recommend this dealer.
Noe is the man
I went in after my folks offered to help me finance a new car for college. Noe and Nick were very helpful, straightforward, and patient throughout the entire process and they built an offer based around our budget.
I would recommend this dealer.
Amazing
I’ve never experienced a dealership that has been so kind, considerate, and helpful. They really gave me an amazing deal and helped me get my dream car, I will appreciate them all forever! Thanks for being so friendly and kind!
I would recommend this dealer.
Quick and competent buying process
Excellent and brief process to buy a used car. Everyone seem to be working as a team, and the entire process took a little under two hours including a test drive. Aaron, the sales manager was focused and very helpful.
I would recommend this dealer.
Great team
Fantastic experience working with this sakes team. Overall experience was top notch. They really worked to make certain we were confident and comfortable with our purchase.
I would recommend this dealer.
The Tiguan
Thank you again for going the extra mile and getting us into a brand new car. And Noe is one of the best employees you have there in my opinion and he was very funny so working with him was painless thank you sgain
I would recommend this dealer.
Disaster, non-fix of Beetle Car!
Still extremely angry with Dick Hannah Volkswagen Dealer (Service Department on Burnside & SE 122nd Ave in Portland, OR) since November 2016! Took my Beetle in (Chime alerts for Seat Belt, Headlights on, Door open were working at the time I took it in) to have the ABS light on and Brake Light on also Beeping fixed! They kept my car for over a week as Mike Rein (certified technician) worked on it. I was called back 2 times to the dealership telling me my car was fixed! It was not! The chime alerts no longer worked . . . they did when I took it in! The Theft Alarm goes off now when it wants to!!! Mike Rein worked on the wiring which I assume caused all the other problems! They sent my car home NOT FIXED! I paid them $3,733.62 to get my “UN-FIXED” CAR BACK! After I wrote a scathing first review on DealerRater, Jeff Parker, the new Service and Parts Director, (He replaced Ken Wilson and Daton, Service Consultant is no longer there either!) called me and asked me to keep that scathing report from being seen on DealerRater and he “would make my car right”. I believed him and asked DealerRater to stop my report. They did. I scheduled an appointment with Jeff in July 2018 for “them to make it right!” Jeff Parker was not available so I couldn’t see him (always in a meeting?) They kept my car another 3 days and did nothing! I am living with a car that is a headache thanks to Dick Hannah Volkswagen Dealership’s Service Department!
I would not recommend this dealer.
Awesome
They were so sweet, and super helpful. They got me a great car on a good deal. Very grateful for dick Hannah VW of Portland!
I would recommend this dealer.
Great experience
Noe was great. He made the entire process easy and I left with a car I absolutely love. This was my first time buying a car and I left feeling confident that I found the vehicle right for me.
I would recommend this dealer.
Great experience..
Great experience. Our Sales Rep Perry was awesome! We traveled from Eugene, to Portland to purchase a car for our daughter for early graduation and Christmas.
I would recommend this dealer.
Great, love it
Five stars, this dealership was great and helped me so easily. I would recommend them in a heart beat. No smoke and mirrors here thats for sure
I would recommend this dealer.
Great experience
Simple process and positive experience. Highly recommend Kristen and this dealer ship. She knew more about the Tiguan then any other sales men at other places I went to first.
I would recommend this dealer.
Happy Golf Owner
Noe and Mike were incredibly accommodating during my visit to Dick Hannah. They listened and worked with me to get me in the car I’ve always wanted! Noe was fun and super knowledgeable about all things Volkswagen. Not once did I feel pushed or pressured —the whole day was a great experience. Thanks guys!
I would recommend this dealer.
They work with you!
Every person that we had to deal with made sure we understood the process. Not pushy. Made sure they knew what our budget was and stuck to it.
I would recommend this dealer.
Excellent Customer Service at Dick Hannah
I was in the market for a newer vehicle and have heard great things about Dick Hannah Dealerships. I specifically requested a female sales representative b/c the night before I was inquiring about a vehicle through a different dealership and I felt very pressured and that I wasn't being told all the information. So I decided to go to Dick Hannah and worked with Kirsten, she was so friendly and up front. I recommend anyone looking for a great dealership choose Dick Hannah Hyundai/Volkswagen of Portland and ask for Kirsten. Tell them Shari sent you!!!
I would recommend this dealer.
Thank you, Noe
Noe is fair, considerate and a charismatic salesman. He did not make me feel rushed or upsold at any point in the process. He knew I knew what I wanted in a car (price and brand), and wanted to help me find the best match. If you are visiting Dick Hannah, it is worth your time to ask for Noe’s help.
I would recommend this dealer.
Great Service
I've been to all the dealers in the area and this one was by far the easiest. Reasonably quick and we got all the items taken care of that I was concerned about. I thought that I would head to Seattle next to pick out a dealership to spend my money at but we were able to strike a deal. Thanks Noe and team!
I would recommend this dealer.