Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service and Sales

By Enjoyslife02632 on 7/11/2019 at 10:55 PM.

My family has been long time customers of all employees we have dealt with for many years. Very sincere / understanding when we lost our parent's who were also long long time customers. Now dating myself, lol. Bought my first Toyota ( tercel ) rom Mike C. Thank you all. Sincerely Peggy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior sales and service!

By Ginny on 7/11/2019 at 4:31 PM.

I was a long term owner ( 15 years) of one Subaru and loved my car, but could not get the proper service and gave up. We test drove many vehicles and found the Toyota Rav4 to have the power I desired plus the comfort, both front seat and back. We decided to go with Falmouth Toyota because it was a family owned business and had excellent reviews. We were greeted by Ken Collins. He is from Cape Cod and has been with the company for many years. A plus for us! We connected immediately. Ken was professional and personable, understanding our needs and the fact that I was sad to lose my 'baby' after 15 years. Top salesman and very trustworthy. Ken went over and above to accommodate our needs and we thank him wholeheartedly. Six months later I was supposed to bring my car in for the free servicing. I made an appointment but a medical emergency caused me to cancel at the last minute. Over a month later, the service department graciously fit me in to my hectic schedule. A family business - YES! I have already seen they are accommodating and understanding of a person's needs. We are hoping to make this company our lifelong dealership! The sales department and service department have proven to meet the reviews we read!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free

By Galligan6 on 6/26/2019 at 12:14 AM.

Being from Martha’s Vineyard, buying a car from a dealership is not as simple as stopping in. These guys made it easy. Buying my truck at Falmouth Toyota was a great experience. Sales staff were very helpful and didn’t push me into anything I didn’t want/need. Hassle free and stress free experience. I will absolutely recommend this dealership. Matt Murphy was very responsive in my inquiry and coordinated a pick up so I could get to the dealership for test drives. Justin Halstead picked me up at the boat, brought me in and helped me a lot in giving me options and not pushing me. John O’Keeffe made all the financial stuff less confusing and didn’t push too hard on the extra insurances. Overall best experience I’ve had at a dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy, no pressure car buying experience!

By PT on 6/26/2019 at 12:08 AM.

I told Justin exactly what I was looking for (Tundra) and what I could afford for monthly payments. He was able to quickly look thru inventory, locate a vehicle and work with Ian in finance to get me exactly what I could afford! No pressure, very friendly staff and made buying a new vehicle exactly what it should be...enjoyable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales and service experience over several years.

By FalmouthFan on 6/22/2019 at 11:14 PM.

I have purchased three (two for a relative and one for me) used cars over the past 10 years and serviced a Highlander for 8 years at Falmouth Toyota. Every experience has been excellent. The best service department I have experienced of any dealer and the nicest waiting room set up. Quiet, can avoid terrible TV, nice snacks and on time service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Sjemery1023 on 6/17/2019 at 12:55 AM.

I never have enjoyed going car shopping until this most recent experience at Falmouth Toyota. Jeff wasn’t pushy at all and very knowledgeable, making the experience fun and enjoyable. I didn’t feel pressured, he answered all my questions and made me feel comfortable with my buying decision.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Ken was great. Very calming . Made the experience easy.

By rcocojjfseamus2 on 6/12/2019 at 6:26 PM.

THIS WAS THE FIRST DEALERSHIP WE WENT INTO TO FIND A USED TRUCK. NEVER EXPECTING TO BUY THAT DAY. KEN HAD THE PERFECT FIT AND THE STORY ENDS. HE WAS HONEST ,LOW PRESSURE. NORMALLY I HATE CAR SALE PEOPLE. HE CHANGED MY OPINION.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By Davwu on 6/11/2019 at 6:00 PM.

Went to 3 other dealers and Falmouth was the only one that was competitive, honest about pricing and didn’t put the high pressure on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Lee123 on 6/10/2019 at 2:11 PM.

I generally dislike the experience of buying a car, but these people were great to work with. No pressure whatsoever; more than fair with my trade-in and an excellent price.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very pleasant and easy transaction.

By Pcb on 6/9/2019 at 4:00 PM.

The dealer Jesse was helpful, informed and attentive. He explained the paperwork clearly and reviewed key features of the car. He was curtious and always offered coffee or water when I came in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress -free buying experience

By m.manning on 6/5/2019 at 6:16 PM.

I had an excellent experience purchasing a pre-owned suv at Falmouth Toyota. Justin made the experience stress-free and was very easy to work with. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Falmouth Toyota was a great place to buy a certified used To

By Used Car buyer, Tom on 6/2/2019 at 5:25 PM.

I recently bought a used certified Camry from David Digravio @ Falmouth Toyota, who was referred by my long time mechanic in Martha’s Vineyard. David was very professional, thorough,and patient as well. My own research not only confirmed the cars quality but also that I received a very fair price.The other people there were also friendly as well as professional. I highly recommend that you consider Falmouth Toyota, if you’re looking for a quality used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Falmouth Toyota

By boleary on 5/29/2019 at 12:29 AM.

My wife and I had another great experience at our most recent transaction at Falmouth Toyota. For the first time we leased a Rav 4. Over the last 40 years our family has purchased many vehicles from the Murphy family and Falmouth Toyota. We have always been pleased with all aspects of our transactions from the sales to service.This recent lease was another success. Ken Collings and Ron Sjahfiedin dealt with the sales,John O'Keeffe the financing, and Matt Murphy was around to answer any other questions. We highly recommend Falmouth Toyota. Bob and Kathy O'Leary, Sandwich MA.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great

By Tuck224 on 5/26/2019 at 7:16 PM.

Within 24 hours I was in a brand new truck that I selected at the price I wanted. They gave me good value on my trade in and treated me with a lot of respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied

By Ken on 5/25/2019 at 1:07 PM.

The whole process was seamless from the sale, finance, and the delivery of the truck. Everyone involved was friendly and professional. I recommend this dealership wholeheartedly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Highlander

By Detail241 on 5/25/2019 at 6:35 AM.

Recently replaced a leased Sequoia with a new Highlander lease. Process was very easy and stress-free. Coby was terrific to work with and Falmouth Toyota was able to get me a better price than dealerships up in Boston. I’ll definitely be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people!

By Hippo on 5/24/2019 at 4:15 PM.

David Digravio is an honest and forthright salesperson. Great experience! Matt Murphy took the time to call me. Nice touch! This is my third vehicle from Falmouth Toyota. Richard Terry

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Happy with a Falmouth Toyota

By King1065 on 5/24/2019 at 10:00 AM.

Very satisfied with our experience buying a new to us 2018 Sequoia. Justin was a great salesman making sure we understood the vehicle before we left. John was very helpful explaining our financing options and advising of the Toyota warranty particulars. Will definitely return for our next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Best Car Purchase to Date!

By Marc on 5/15/2019 at 5:58 PM.

Do yourself a huge favor and drive a little further to see Ken and John at Falmouth Toyota. I've never experienced such a high level of transparency, service, authenticity, follow-through, and genuine rapport with any other dealer in 35 years of car buying. Ken made my purchase possible with a very fair deal and delivered exactly (no, more than) what he promised - a rarity these days! John handled the financing details expertly, explained everything in plain language, and made me feel totally at ease all the way through. Moreover, the entire sales process was smooth and easy, taking far less time than I anticipated; This is what a car-buying experience should be. I LOVE my 2014 Prius 3, and the dealership did an amazing job certifying the car, touching up the paint and making it better than I expected. The icing on the cake was the full tank of gas they gave me for the drive home. I'm so happy I made the drive down, and you will be, too! In fact, don't go anywhere else. Falmouth Toyota is THAT good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smoothe sailing all the way!

By Nance on 5/15/2019 at 3:25 PM. Helped by Charlie-the best dog on earth!.

I have never dealt with a dealership that treated me so well. This is my second lease thru them and felt totally at ease. I had dealt eith a closer Toyota dealership when I moved here 5 years ago ago and immediately felt like I was just another older, single lady who was about to get worked over. A man that runs a body shop in Marion highly recomended Falmouth. It was like walking into another world! , Falmouth offers a friendly, no pressure, efficient shop. Their sales staff is wonderful! Their service is on time, fast and treats their customers with utter respect. They also offer a beautiful, well equipped waiting area. I have told everyone who is car shopping about your store. I wouldn't go anyplace else. Thank for all you have done for me and for giving me faith in your dealership! One of a kind! And, meeting Charlie was a real treat. A total gentleman!

I would recommend this dealer.