Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place for servicing your vehicle

By Jessica on 8/18/2017 at 3:54 AM.

I am laysnotified of what my vehicle is in need of before any maintenance is done. Service is very quick. There is a nice, clean waiting area to wait in. Couldn't ask fora better place to take my vehicle. Pamela and Kathy are always ready to assist and vet nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By Jen736) on 8/17/2017 at 6:51 PM.

This is the best place. I recently moved to the area and started getting my car serviced here. It is the best service I have ever gotten. The Nissan dealer I bought my car from was never as courteous and nice as this one. Service doesn't take forever and staff is increibaly nice. They even wash your car after service. I will definitely purchase my next car from this location!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Didn't know what I wanted

By New Rogue Owner on 8/17/2017 at 6:28 PM.

Michael was very helpful, knowledgeable, and patient. I told him what was important to me in a vehicle & the purpose for a new vehicle was dependable, certain safety features & gas mileage. He explained the different features on the vehicles (cars & crossovers/suvs) and I was able to decide on a Rogue. I was used to driving a bigger suv (Tahoe) but wanted/needed something smaller & cheaper on gas. Very pleased w/ my decision and appreciate all the help Michael provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Boyd Patrick on 8/15/2017 at 2:11 PM.

Kathy always goes out of her way to make you feel she values your business Makes sure everything is just right before leaving the dealership! She always greets you with a smile coming in and goodbye when you're leaving.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very pleased with service department at Gates Nissan

By Reg on 8/10/2017 at 4:20 PM.

I was met by Kathy upon arrival. She knew me by name and knew want service I needed for my Rogue. Pam kept me informed of the progress of the service and showed me the old air filter which needed to be changed. The department appeared to be very busy with unexpected drive in customers. That being said my car was ready in a timely manner. I will definitely return. Kathy is always helpful when I call related to maintenance issues when traveling. She is very knowledgeable about vehicle maintenance. Once again the service department makes the dealership a success

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service... Great experience.

By Bloomajick on 8/9/2017 at 4:10 PM.

I live in Louisville and work in Richmond. Yeah I know. My care started decelerating on the way and I took to them for repairs. They picked me up and fixed my car... This is the second time I have had my car serviced by Gates Nissan of Richmond and they have impressed me. I will be using them for all my servicing needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Scott123 on 8/9/2017 at 5:58 PM.

They did a great job. My truck was ready in no time. The staff did a great job, as usual. They let me know if there was a problem and fixed it on the spot. I have always taken my truck to them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great ease in & out

By Kalkal2009 on 8/8/2017 at 5:17 PM.

We've been brining our Murano in for a couple years now & couldn't be happier. They always are quick, professional & very thorough. We're treated great. Service waiting area is very relaxing & clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Andrew Oakes on 8/7/2017 at 11:44 PM.

Great service as all ways. They get you and and out as soon as they can . Great waiting room and kid friendly very clean. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle service

By Mkc on 7/29/2017 at 2:58 PM.

I've always had good service when I've brought my vehicle in Gates Nissan. The last vehicle I bought was a smooth experience, thanks to Anthony Logan. Kathy and Pam have my vehicle in and out in a timely manner, which is a big plus, thanks to the technicians. One thing I saw at my last service is that everyone did not know the terms of my free oil changes up to 75000 miles. Kathy was on the phone trying to get it figured out tho, hopefully she did.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best dealership in KY!

By heather_lewis9 on 7/28/2017 at 5:49 PM. Helped by Ron Pennington.

I have been going to Gates Nissan for almost 10 years now and have built relationships with both sales and auto repair service employees. They treat you like family and make purchasing and servicing of your vehicle a pleasant experience. The best dealership in Kentucky!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Service Dept. Review

By Melissa Davis on 7/26/2017 at 1:24 PM.

The service department staff are very helpful and professional! I love the fact that my Rogue is always freshly washed when I pick it up. They are very busy but always take the time to answer all of my questions and are very polite as well. I appreciate them very much! My experience is always pleasant and I leave feeling great driving a clean vehicle!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service and repair

By SCH on 7/20/2017 at 1:54 AM.

Everyone was professional friendly, repaired my car in a timely manner so I would not roast in this heat. They made me feel special. Thanks to everyone.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Regular Service

By AJT on 7/15/2017 at 9:52 PM.

PRO: Service department is great, I always get prompt attention and they all have great personalities so coming in to get my vehicle serviced is not dreaded CON: I don't receive any coupons for oil changes or other services via email but I'm always receiving emails wanting me to purchase another vehicle from them. Because this is my 4th brand new vehicle I've purchased I would like to receive some sort of discount as a "Loyal Customer" at checkout. I have a friend that purchased her brand new Nissan from a competitor and the deciding factor was she received 3 years free oil changes (the vehicle pricing was the same).

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great service

By Mona Masoumi on 7/6/2017 at 1:29 PM.

Fixed my car and made sure the whole car was inspected as well for me to safely drive, gave me price estimates on next service I will be having as well. Nice people too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent oil change and check-up

By sgr on 7/5/2017 at 2:23 PM.

I called the service department at 8 AM and had an appointment at 11:45 AM. Oil change, tire rotation, and check-up completed in 1.5 hours. Excellent service and would highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Weswalt25 on 7/5/2017 at 1:04 AM.

Fast, cheap and friendly. Would recommend this Nissan location for maintenance and sales! They cleaned my truck for free when going in for a oil change!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Required Service

By trackman422 on 7/4/2017 at 11:46 PM.

Always polite and friendly. Always greeted with a smile. Quick service with a full explanation of what was done and what may need to be serviced in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Continued excellence

By Scott Farmer on 7/4/2017 at 12:33 PM.

As always, the staff goes out of their way to accommodate my schedule, make me and my family feel right at home! Prompt and professional service department that keeps us coming back !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Hastle Free Purchase

By GHelton on 6/26/2017 at 4:06 PM.

Fast, friendly service from all the staff at Gates Nissan. Purchased a Murano SV for the same price as a Murano S that another dealership was offering. Will continue doing business with Gates Nissan in the future.

I would recommend this dealer.