Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
3.3  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Good deals, long getting there!

By Ranger2003 on 2/19/2018 at 8:33 PM. Helped by Mike, Glenn and Mr. Blakenship.

Went to JC Ford to look at a used 2016 Ford Platium truck. While it was a nice truck it did not meet our standards. Upon talking with Mike, he pointed us toward a 2017 Dord Platium, held over. After much discussions with the sales team, we were able to come to terms. I will say of all the dealerships I have been at, JC Ford was pleasant to deal with. Between Mike and Glenn they made the deal happen. Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five star

By scottk123 on 2/16/2018 at 12:32 AM. Helped by Mike Rainwater.

Easy to talk with very helpful did a great job getting the price we were looking for took care of the cat after the sale

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful...

By Cwhill87 on 1/24/2018 at 2:15 AM. Helped by Brian Ratliff, Kevin Cutler.

I have been shopping at Johnson city ford for the past 12 years. I have always had a excellent experience every time and I will not buy from anywhere else.. it’s always been a pressure free place and they make you feel like family. I highly recommend this car lot once you buy your first vehicle I promise you will be back. Five stars jc ford!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service!

By Jenremine1 on 1/24/2018 at 12:16 AM. Helped by Michael Rainwater.

We found the vehicle online and found the lifetime warranty appealing. When we went, we were not 100% decided on purchasing at this time. Michael Rainwater was our salesman- he was friendly, knowledgeable, easy to talk to. He also didn't pressure us in any way. Additionally, we have never purchased from a dealership where the sales manager found you after you had signed the paperwork just to chat while waiting on the vehicle. I would highly recommend Michael along with Johnson City Ford to everyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Happy valley on 1/18/2018 at 3:21 AM.

They will go over and beyond your need to help make a deal for you and do what it takes to keep you and your family’s need

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Edna on 10/9/2017 at 5:02 PM. Helped by Michael Thompson.

Michael Thompson is the best salesman I've dealt with and believe me I have dealt with a lot of them. Not only was he honest he helped us out with any concerns or questions we had. At the end of it all he delivered. He got us in a brand new vehicle with the payments we wanted and not only is he a great sales person he is a great person. As we said our goodbyes it felt like saying goodbye to a friend.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
3   Overall Experience
4   Price

Buying and Financing Experience

By strangeone on 10/2/2017 at 8:36 PM. Helped by Kevin, Jonathan, Donovan.

There are definitely pros and cons to my experience. The salesman was great but I would have preferred a more in depth overview of the features of vehicle. The financing was a little deceiving as there was never a price given on all of the extra warranties they offer nor was there ever an amount payment would be without any of the additional warranty options. The staff was very friendly and in the end I got the vehicle I came for and the financing I wanted as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Ease of purchase.

By George on 9/27/2017 at 12:47 AM. Helped by Steve Rupe.

We were welcomed by Steve, and he was very helpful in helping find the vehicle we wanted,and worked with us all the way. We were impressed by the complete sales experience. We have bought many vehicles over the years, and this was the best. No pressure, worked with us all the way. Would recommend this dealership to all of our friends.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experience

By Adam1976 on 9/17/2017 at 12:53 AM. Helped by Stan Schlegel.

From the very first phone call I was treated great. Everyone there went out of their way to help us. Stan was friendly and not trying to sell us something that we didn't want. He helped us get the truck we wanted.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
3   Quality of Work

2 hours for oil change

By unhappy camper on 9/13/2017 at 2:57 PM.

Waiting two hours just to have an oil change. How rediculous! The employees are not friendly and unresponsive to questions. It three visits with my new expedition for them to finally fix problems after months of staying on them! What a joke for a dealership!!

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

"2017 F-150 King Ranch/J.M. Renfro"

By 2017 King Ranch on 9/11/2017 at 11:05 PM. Helped by Nathan Sawyer.

My salesman made my buying experience with Johnson City Ford very pleasant. I would highly recommended those folks. One of the best, if not the best Ford dealer in East Tennessee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle free

By Mustang sally 311 on 9/4/2017 at 3:25 PM. Helped by Nathan Sawyer.

Our salesman Nathan Sawyer made our car buying experience seamless,fast,and enjoyable. He provided the best customer service and a hassle free trade in experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 mustang

By Keith423 on 9/1/2017 at 9:27 AM.

My dealer was very nice and informative, he made it easy to purchase my first new vehicle. The process was fast and simple, no hoops to jump through. I think I spent only a total of 2 hrs there from pulling into the lot and driving off. I will be a repeat customer and would recommend purchasing a new vehicle to anyone in the market.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The whole experience was great.

By Harrison on 8/27/2017 at 12:32 AM.

Everything was great. I highly recommend JC ford to everyone . Salesman was very knowable and easy to work with. I plan on buying my next truck at JC Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding sales team & top shelf customer service.

By Tyler Story on 8/19/2017 at 3:17 PM. Helped by Jonathan Wilson.

Johnson City Ford Lincoln is by far the best dealership I've visited and bought from. Their inventory and pricing is second to none and the friendly associates make the vehicle purchase experience a pleasure. If you want to buy the greatest brand pickup at the best price go to Johnson City Ford Lincoln and see Nick Mullins.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used internet to aid in purchase

By sjk on 8/12/2017 at 9:35 PM. Helped by Doug Still, Nathan Sawyer.

Starting from the internet with Doug Still saved me valuable time. He was very prompt at responding to my email request and gave me a price within the time frame I asked for. The salesman, Nathan Sawyer, was very courteous and professional through the entire process. He also was very knowledgeable about the Escape that I chose. He did not rush or pressure me in my purchase decisions. Thank you for making buying a new SUV so easy and painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael at JC ford was awesome

By Willber1980 on 8/12/2017 at 2:45 PM. Helped by Michael Thompson.

The entire sales staff was genuine and helpful, it was a very pleasant experience and I highly recommend them to everyone that I know. Top notch all the way around

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome group of people!

By Ronnie on 8/10/2017 at 7:11 PM. Helped by Matt Cornett.

Our family will always do business with Johnson City Ford. We have made our last four purchases here. The whole staff is friendly and easy to deal with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Curtis did a great job

By Heather on 8/10/2017 at 7:01 PM.

Curtis did a great job explaining all the equipment on my new car. I would recommend that anyone in the market go see Curtis at Johnson city ford

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Good time at Johnson City Ford

By Lee on 8/9/2017 at 10:20 PM. Helped by Curtis, Stan, John, MacKenzie, Brandy.

The whole team at Johnson City Ford were helpful. They alerted us to the vehicle that matched our needs. They made the process easy. They appreciated our business and did a friendly follow-up. Stop by and tell them what you are looking for.

I would recommend this dealer.