Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Nick Cohen when you arrive

By Hellcat707 on 4/1/2019 at 9:25 AM. Helped by Christina Duncan, Glen Layfield.

Nick Cohen and the team at Johnson City Ford were a pleasure to do business with. I recieved an immediate response from Christina Duncan after my online inquiry, to include a quick video clip and introduction for the car I was interested in. As a long distance customer, Nick maintained excellent communication with me to arrange the sale and pick up of the car. He even picked me up from the airport when I landed. The manager, Glen, also helped me out tremendously with finalizing the paperwork and tax, tag, title. Highly recommend checking out this dealership if you are vehicle shopping, the customer service was top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend Michael Thompson!!

By sjaynes74 on 3/21/2019 at 9:11 PM. Helped by Michael Thompson.

Thank you for working with us to purchase our new F250. Michael Thompson is by far the best salesman we have ever had the privilege to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Satisfied customer

By RSRice on 3/14/2019 at 6:10 PM. Helped by Michael Rainwater.

Very accommodating to our needs and helpful in dealing the complexity of all the different options and there benefits to us as a customer. Thanks for all the help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Rainwater is the best!!!!

By Jessicaduncan2019 on 3/10/2019 at 12:17 AM.

Michael Rainwater went above and beyond to help us get into our new car. I recommend Johnson City ford ask for Michael Rainwater we also made a friend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Danny was a lot of help with no pressure

By Beartooth59 on 2/27/2019 at 10:28 PM.

For all of your auto needs Johnson City Ford is your one stop shop. Danny Keplinger was kind and easy going. Everyone there was willing to help

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent staff

By neg2860 on 2/27/2019 at 9:04 PM. Helped by Jay.

Had a warm and welcoming experience here! Jay helped me tremendously to find a car that was best for my budget! Buying a car can be stressful, but Jay helped relieve the anxiety that comes with this process. 10/10 recommend to anyone looking for the best service!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Sandra on 2/21/2019 at 12:50 AM. Helped by Jay and james.

We stopped in to look at a few vehicles. The salesman was very knowledgeable and very friendly. He answered all of our questions and helped us make a great decision on buying a vehicle. Johnson City Ford is a great place to do business.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible dealeraship

By Andrew12jo$ on 2/19/2019 at 8:25 PM.

Customer service manager total rude had my car 8 days and still torn up. They ran all my gas out didn't even clean my car. Had it for multiple issues and nothing fixed. Would not recommend at all

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade because it was a very good place to deal and I was ver

By Cevin on 1/26/2019 at 4:00 AM.

I got exactly what I wanted. And the trade was very decent. People were friendly smiling faces everywhere. Great selection of cars and trucks. Plenty of room.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly sales staff

By Smitty072176 on 12/30/2018 at 4:22 PM. Helped by Nick Cohen, Brian Ratliff, Randy Blankenship, Matt Cornett.

Everyone we talked to at the dealership seemed like they genuinely wanted to help us get the deal we wanted on the car we came to see. They have very aggressive internet pricing and that's why we went to Johnson City Ford. The lifetime power train warranty was a nice bonus as well. We had a great buying experience!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Enjoying Experience

By BookLover73! on 12/29/2018 at 10:11 PM. Helped by Cannot remember their names.

If and when you are ready to buy a new/used car go see Danny Keplinger at Johnson City Ford!! He made the car buying experience enjoyable and fun. Danny is so friendly and takes the time to listen and answer all your questions! I highly recommend Danny Keplinger!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car purchase

By Pfcjack101 on 12/29/2018 at 6:39 PM.

Everyone was friendly. Our transaction was smooth and fast. Couldn't ask for anything better. The dealer ship was clean. Would recommend the salesman to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great environment

By Nate on 12/27/2018 at 2:14 PM. Helped by Danny.

Had a great time there wasn’t pushy like most they delt with me with respect was great with my kids entertaining them I’ll be back for sure

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

Service Department complaint

By Upset customer on 11/28/2018 at 5:19 PM. Helped by Trevor sales,Ashley phone, another lady phone. No response.

I have tried 4 times to get a price on a tune up, from the Service Dept. Left my number with 2 different ladies. Have never been contacted back. This truck came off the lot at Johnson City Ford. The sales staff was great, but to have trouble with service department will make me never trade there again. You don't stand behind your product.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful group to work with

By Jake on 11/24/2018 at 8:49 PM. Helped by James Jackson.

Great experience, easy to work with, everything was explained in detail. Everyone was friendly and most helpful. We are excited and very happy with or purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Rainwater

By Barnett4 on 11/24/2018 at 10:14 PM. Helped by Matt Cornett.

I highly recommend using Michael Rainwater for you car needs. We struggled choosing a truck but he was very patient with us and helped locate the truck we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Nick Cohen

By Blue Oval on 11/1/2018 at 12:57 AM. Helped by Brian Ratliff, Matt Cornett.

I bought a vehicle here a few weeks ago and Nick was great to work with. He was honest with me throughout the process and got me a price I was happy with on my new vehicle, and my trade. I will definitely be back when anyone in my family is ready to trade to talk to Nick C.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for the new car!!!

By Daemonius on 10/5/2018 at 1:45 PM. Helped by Finance Guy.

Thanks, Sarge for taking the time to deal with me. I had some credit challenges, but you and Johnson City Ford were able to overcome it. Thanks for your service to our country.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic!

By K.N. on 9/12/2018 at 5:47 PM. Helped by Curtis.

This is the best place you could buy a car from! Seriously. We got a car that was UNDER our budget and we absolutely love it! Curtis was our salesman and he was fantastic. He didnt try to sell us a more expensive car or make us feel pressured to buy at all really. The car we bought was actually at another dealership several hours away so we couldn't look at the exact car we were interested in but Curtis showed us a car almost identical. We liked it so we took a chance and bought the other car without even seeing it first and boy are we so glad we did! He answered all of our questions, stayed late with us after the store closed and delivered the car to my house at 1030 p.m. on a Friday night! Just to get a across the point of how amazing that is, I live over an hour away from the dealership...This is the 2nd vehicle we have purchased from this dealership and I doubt we'll ever shop anywhere else. This place is great and so are the people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Fordgurl22 on 9/10/2018 at 1:02 PM. Helped by Danny Kilgory.

The sales man and the manager and the finance gentlemen were outstanding. Any questions my husband had they answered and were very professional. This is the best dealership we have been to in a very long time

I would recommend this dealer.