Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.2  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By Beachview on 3/25/2019 at 4:53 PM. Helped by Craig Hiller.

Even though I did not buy my Ford fusion here, Craig Hiller helped me with a sync 3 problem. He had the expertise and knowledge to fix the problem and was very generous with his time. This is the kind of attitude and help a customer is looking for. Next time I need service it will be Paradise Ford!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scammers!!!

By Ron123 on 12/6/2018 at 2:43 PM. Helped by Robert.

Let me just start out by saying they are criminals!!! Here we are on vacation and our taurus begins to leak antifreeze. I take it to a local shop and they tell me it's an internal water pump. 10 hour job per the ford repair manual. They are busy so recommend Paradise Ford. Paradise tells me it's a 21 hour job and quote me $2800 four times what the local shop quoted if they could have gotten to it!! I called the Ford dealership back home and they tell me 11 hours and $1400. The car is now at Ron Norris Ford in Titusville which also quoted $1400. Beware tourist scam at Paradise!!!! Shame on you Paradise Ford!! Plus they tried charging me $50 for the bogus estimate!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Parts & Service Center

By Tammy on 6/20/2018 at 9:38 PM. Helped by Karen, Tyler, Andy.

I have never had a bad experience at Paradise Ford. The customer service is top notch. Everyone was very courteous and attentive. I want to give a huge THANK YOU to Tyler in the parts/service department. He was very heplful in researching and ordreing a new tire to match my damaged one. Tyler walked me through the road hazard policy information and when the new tire arrived the next day I got a call from Andy to say that my tire was ready. When I got to the shop Tyler installed my new tire and put my spare back in it's place... in no time at all I was back on the road. Paradise Ford Custom Service is the BEST.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a truck

By Rafael430 on 3/11/2018 at 1:51 PM. Helped by Tom Beer.

I found my used truck at Paradise Ford through AutoTrader. I contacted them and Tom Beer helped me with my selection process. He did a great job. They were very professional and helpful. No sales pressure, and no haggling; the truck was priced right and it’s an excellent vehicle. I did my purchase in 1 hour. Great people at Paradise Ford. The travel from Orlando to Cocoa ...well worth it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By amy1002 on 1/25/2018 at 1:20 PM. Helped by Barb, Debbie and I didn't get the name of the other gal who helped me administratively during the late afternoon of 1/24/18. A huge thankyou!.

Thank you Barb and service department for your courteous, efficient, honest and great service while repairing my vehicle. Everyone there is wonderful beginning foremost with Barb.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By AnnaLea on 7/20/2017 at 3:01 PM. Helped by Trenton miller.

Trenton Miller was absolutly outstanding. I really appreciated his help even when I had tricky questions. He was able to get the codes I need for my vehicle even though it was put his way. I greatly appreciate this. I will be recommending him to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flashing Engine Light

By danksound on 3/19/2017 at 9:12 PM. Helped by Jimmie's Crew.

2004 Freestar 235'000 klms , the vehicle has a Miss fire running on 5 cyl and I have to drive this Rig home in the morning . It's 1:45 and Jimmys said we will have look, within 10 minutes they diagnosed the problem I went for lunch with their shuttle and by the time I retuned Voila she was ready , this Service was spectacular the best I have ever seen ! And I work in Automotive for over 35 yrs Unbelievabke People you should be proud ! I was Astounded ! Regards Dan Kolthof

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very pleased

By drewski01 on 3/21/2017 at 12:59 PM. Helped by Nelson Regalado.

My service advisor Nelson is great. He looks out for my best interests. Although I bought my Transit elsewhere, it was under warranty and Paradise stands behind Ford's warranty. I felt like I was treated fairly and with respect. My one suggestion for this dealership is that they consider offering a car wash for their customers after their vehicle is serviced. They may be the only dealership I've been to who doesn't offer this added bonus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Support

By SilverBullett on 3/19/2017 at 2:43 PM. Helped by Service Team.

Our rear seats wouldn't raise in an up position, the team really took lead and fixed the problem. Thank you so very much. Our daughter was coming home from the hospital, after having surgery and we really needed the seat up! WOW, thank you for your support.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paradise Ford Service is pure Paradise!

By Chatteroy on 3/17/2017 at 5:52 PM. Helped by Barb Boisselle.

Paradise Ford service department is one of the best I have ever used. The are honest, fair, and do everything they can to help you understand what you need - and as importantly - what you don't.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

tire replacement

By fprambler on 3/2/2017 at 11:32 PM. Helped by Mark Walker.

I have a ford Edge sport with low profile tires. I am pleased to find that Paradise was as low on the tire price ( mounting, balance) as I could find anywhere, including Sams. I feel good to know that my Ford dealer is there and stands behind their work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change and recall on door locks

By CB on 3/2/2017 at 1:33 AM. Helped by I don't recall their name.

Oil change was scheduled yet the recall on the doors was a fill in by Paradise. Job was completed in a very timely fashion. In and out in less then expected time. Great Service and customer focus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a flashing engine light on I-95!!

By spike43 on 2/12/2017 at 3:22 AM. Helped by Nelson Regalado, Ruben Garcia.

My 2011 F-150 is a great truck; and has been a reliable workhorse and fun to drive since I purchased it new at Paradise Ford in May 2011. When the flashing engine light comes on it means you need to pull off the road and check your users guide because it's a serious problem. I could also tell my engine was detonating when the light came on. After checking my manual I drove straight to Paradise Ford and entered the service area. Since I did not have an appointment I did not know if I would have to leave my truck if the diagnostic tests showed that the truck needed major work. I was very fortunate that Mr. Nelson Regalado was able to get my truck checked out and that Mr. Ruben Garcia was willing to work to fix my truck over his lunch hour. I was able to be on my way in a little over three hours with a new set of spark plugs and a new ignition wiring harness.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As Per the Norm, Always Outstanding

By andrew archer on 2/12/2017 at 12:21 AM. Helped by Barb.

This is the third time I have had my service managed by Barb. She is always respectful and friendly while keeping costs in check. Three times I have gone for service - this time brakes- and three times she has saved me money.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great People and Great Service

By Uncas on 2/9/2017 at 5:12 PM. Helped by Barb and Nelson.

Your service advisors are the best. Barb, Nelson, Mark and all the others are helpful and knowledgeable. Service has always been first class and in those rare instances when there has been a problem the service folks have been quick to resolve it to my satisfaction. Your prices are competitive and it is comforting to have factory trained technicians working on my truck or car. Paradise Ford is where I buy my vehicles and where I have them serviced. Great Job, folks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service!

By Merritt on 2/5/2017 at 6:21 PM. Helped by Not sure, they are great!.

Service is always quick and efficient. Barb Boisselle is an outstanding individual who cares about the customer and is always pleasant and friendly! Merritt Cogswell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service, Always

By Mustang jim on 2/3/2017 at 10:26 PM. Helped by Donny, parts, Barb and Jimmy, service and Mike in new car sales..

I have been fortunate to have found Paradise back when it was Wooten around 1994. I have always had outstanding service, help, honest work quotes, and wonderful results from parts, service and collision. Barb has been super since she started work there as have all service personnel. Donny in parts is a special person. He has helped me with my '1989 mustang since 1996. Thank You sll for your outstanding friendship and out standing service. Jim Barnes

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Disappointed

By Emmalu12 on 2/3/2017 at 1:49 PM. Helped by Barbara,very professional and always a pleasure to deal with.

Took car in for oil change.The service checklist stated that the washer fluid was checked.When I checked after arriving at home,found that it was almost empty.What else do they overlook.If I pay for a service,I expect it to be completed as stated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By TomT on 2/2/2017 at 5:51 PM. Helped by Mark in service and Sue in the collision center..

I recently had my vehicle in the collision center for repair. Repair was outstanding. Sue was excellent working with. Mark in the regular service department is my number one go to. Always satisfied with both service departments.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Reyes53 on 1/25/2017 at 3:33 PM. Helped by Nelson Regalado.

I being customer of Paradise Ford for more than ten years I Always have Exellent customer service Always happy with the way they explain what you car need For me Number 1 Exellent

I would recommend this dealer.