Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By DonnaMTM on 9/20/2019 at 12:28 AM. Helped by Juan Peguero.

This is my second Impreza from this dealership and I'll never go anywhere else. From the initial interest to the buying process all the way through to the final financing, everyone is professional and helpful. I have no doubt that they gave me the best deal possible, and my 2019 Subaru Impreza is full of safety features like blind spot detection and lane departure warning, along with STARLINK, which automatically detects whether an airbag has been deployed and sends help immediately. Even my husband, who has had Mazdas and Toyotas his whole life, is now a Subaru Forester owner and tells everyone how safe he feels in this car. (He bought the Sport version and has had strangers stop and tell him what a nice-looking car it is.) I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Happy with my purchase! Great experience.

By newsubieowner on 9/19/2019 at 8:15 PM. Helped by Juan Peguero-Solano and Carlos Batista.

Overall great experience. Happy with my purchase and am assured that I will continue to receive excellent treatment for the life of my vehicle as I return for maintenance. Would recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The team worked hard to help find what I was looking for.

By Mkfalotico on 9/17/2019 at 2:48 PM. Helped by Gretchen, the lovely woman with the financing paperwork!!! She is fantastic!.

Every employee we encountered was able to convey the high standards Subaru represents in customer service. They could all also speak to Subaru standing by their products. They made us feel extremely confident in the buying a Subaru. Rachel, my sales woman, was excellent and she really listened to me!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Barb on 9/14/2019 at 8:04 PM.

Great salesman, manager and staff. Everyone friendly, welcoming and helpful. Not “pushy”. The whole experience was a joy. Love our new vehicle. Will definitely recommend Premier Subaru aany Ryan Mulcahey, our salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

This is how car buying should be

By LDSMMK19 on 9/14/2019 at 12:04 AM.

I was looking for a larger vehicle because we have a baby and the Impreza was getting a little small. Found a nice used 2018 Outback on the Premier website. Set up an appointment, vehicle was waiting, we came to an agreement without alot of haggle, 1 hour, 30 minutes, in and out. Everyone I met was extremely nice, professional, no high pressure. 100% positive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Caring about people

By cfalkenham on 9/13/2019 at 6:30 PM.

Vince listened very carefully and understood what I was looking for in a vehicle before we even started talking about what kind of car. After going through the different packages Subaru had to offer, he then showed us the car that we needed and had the packages with safety features we were looking for.Not too often you find a salesman that's willing to take the time to listen.The manager Jatin , Bhavsar better known as JB was extremely helpful and patient with not only pricing but finding the car I wanted instead of the car he had.I wanted it as a gift for my wife on are 20th year anniversary which was September 13th ,YES he had it and ready that night.Vincent and JB jump through hoops to make this happen as the car came in that day at 10AM .Vincent greeted my wife at the door with a bouquet of flowers and said Happy Anniversary ,and then a team of professionals taught her everything about the car. Buying a car at Premier Subaru wasn't jest buying a car,I felt like it was being a part of something better, like the old days when people really care about people .

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great car buying experience

By Donna on 9/7/2019 at 9:58 PM.

Overall, very positive experience. Everyone at the dealership was friendly, knowledgeable and professional. Vincent was very helpful and made the process of buying a car enjoyable, without a lot of pressure or stress

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By amunson93 on 9/7/2019 at 4:37 PM.

Salesman Ryan helped me find a car that i would love. They took care of me at every corner and helped me get back on the road after an accident. Over all, very appreciative and happy with the service I was provided.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Alejandro on 9/6/2019 at 11:13 PM.

I went to two dealerships before I came to premier Subaru and they were friendly from the start, Rachel helped me with everything I needed from a great price to the most beautiful car on the lot. I would recommend Rachel and premier Subaru to all my friends and family!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasant buying experience

By Lindsay on 9/5/2019 at 5:35 PM.

My family and I had a pleasant buying experience with premier Subaru and our dealer Vincent. As soon as I walked in I knew it was somewhere I could work with. Unlike other dealerships it was very family oriented and Vincent went the extra mile making our experience memorable and unique for our family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By Mariarosep on 8/30/2019 at 5:44 PM.

We had Vincent Davis. Very easy to work with and he made the whole transaction a wonderful experience. Very professional and I highly recommend him for anyone looking to buy a Subaru car.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Kinda dropped the ball with me

By edandlee on 8/28/2019 at 11:12 PM. Helped by Samantha Byron.

Our salesperson had some time off for family related issues which, is totally understandable. In her absence, it was impossible to obtain any information. There was a delay in delivering our car, which was never relayed to us, simple questions such as info on their "auto armor", how long paperwork may take so, I could schedule an appointment with enough time, couldn't even be answered by the manager. He called me and talked around the issues and made very little sense. I was so frustrated and, all we got was "this is not the kind of dealership we are". The most helpful person there was the internet rep Samantha. Bottom line is, we got the deal Subaru was offering, no more and, for all the frustration and stress that was involved, we could've gotten the car anywhere else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was so easy and everyone was very pleasant.

By SKazic on 8/29/2019 at 12:08 AM. Helped by Jaelyn.

Great experience, awesome price! The staff was accommodating and great people. We went to 3 other dealerships and none of them compared to this one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ dealership!

By Emily on 8/27/2019 at 6:50 PM.

Had an amazing experience getting a new Subaru cross trek at this dealership. Sarah Ritenour was a great sales consultant and got me a deal I was super happy with. Would absolutely recommend this dealership and Sarah to everyone :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Subaru

By Judi2019 on 8/26/2019 at 5:11 PM.

I have always been a Ford owner but they stopped making my Focus. So took the leap of faith when I saw those commercials for Subaru and read a few reviews. After visiting the dealership I was hooked ! I did test drive the Ford Ecosport but it couldn’t hold a candle to my Crosstrek I love my salesman Ryan Mulchay , what’s not to love about him. Made me feel so comfortable with his knowledge and professionalism. Also sales Manager William LaRovera was just as wonderful as Ryan in making my experience so positive. They both along with Carlos Batista , God bless him for his patience and knowledge of all the tech stuff, have made a Subaru lover out of me !

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Phenomenal Service

By cecemaria on 8/26/2019 at 2:45 PM.

This dealership was extremely professional, and high quality. I went in with a car in mind to fit my needs, and went out with a beautiful car within my budget. I am very happy with my overall experience with them, thank you Premier Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless buying experience

By New car gal on 8/21/2019 at 6:10 PM.

Excellent customer service. Vincent Davis was a pleasure to work with. Would recommend anyone looking for a Subaru to shop here first. They are easy to work and negotiate with. Vincent presented me with a bouquet of flowers the day I picked up my car.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Fabulous to work out a deal with!

By Dana S. on 8/10/2019 at 3:51 PM.

I am really impressed with the customer service provided by Vincent and his team at Premier! We were “ just looking” for a car and with NO pressure at all ended up getting a Forrester that day! My 2003 Forrester is still running great so we weren’t in a rush to get a new one but wanted to upgrade! Vincent was great in explaining all the new stuff.....there is plenty of new stuff 16 years later in vehicles! The financing was explained and worked out to where we signed for the car that day! I was given a quick lesson in things at pick up and was told to call or stop back any time with questions.....genuinely nice about it! The staff was very friendly and Vincent gave me flowers even though I told him I was married( and my hubby was there!) it was a pleasurable experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From start to finish, I had a wonderful experience!

By Dawn on 8/10/2019 at 12:39 AM. Helped by Juan in Financing.

What a surprisingly GREAT experience it was buying my automobile at Premier Subaru! My Salesman, Vincent, was a pleasure to interact with. He was professional, but at the same time so down to earth that I very quickly felt comfortable with him. Therefore, I was able to be completely honest with him about exactly what I wanted and what was not a priority for me. He quickly found me what was a much nicer car than I thought I wanted, but at a better price than it had been quoted to me for at another dealer. He was absolutely a pleasure to deal with! Then when it came time to do the financing, AGAIN I had a surprisingly wonderful experience! Juan was able to work out a loan for me that I didn’t think I was eligible for. It seemed too good to be true, but it was true! At that point I received the most thorough, easy to understand explanation of exactly how everything in my car worked, including all the audio equipment, which can sometimes be challenging for me. But the Delivery Technologist paired my phone for me and answered all my questions in a way that I could understand. So from start to finish, I had a Wonderful Experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my 3rd Subaru. All bought through Premier Subaru. V

By Sarah Bear on 8/6/2019 at 4:08 PM. Helped by Darlene was also excellent in helping us learn all the uses and setups of the car.

My three Subaru’s have all Been purchased through Premier Subaru. John Risk our sales person has always been a pleasure to deal with. He is very knowledgeable and patient with us. We would recommend him to our friends if they are interested in purchasing a car.

I would recommend this dealer.