Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
4  
Price
3.8  
Quality of Work
4  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jeep123 on 3/18/2019 at 9:21 PM. Helped by n/a.

Good afternoon. I brought in my 2014 silver Jeep Grand Cherokee in for service last week. The service was great. The staff was friendly. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Regular service

By Peachy Jeep girl on 3/16/2019 at 12:34 AM. Helped by Tiffany.

Great dealership with excellent customer service. Went in for first service on my new Jeep. Tiffany was nice and very professional in explaining everything that is covered in my service package.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst in Tennessee

By Bigcat on 3/12/2019 at 1:27 AM. Helped by Skippy.

Was rushed really bullied will never buy another car from this dealership would walk first. Worst car buying experience I have ever had . Lied to us re wrote contract after signed be.very cautious pure rip off dealer.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

New car purchases

By DerRK on 3/8/2019 at 2:10 PM. Helped by Rick Leonard.

Our Salesman was good he helped us get what we wanted twice now Rick Leonard works hard for his customers he pays attention to our needs and wants

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By cglispie-jeepgirl on 3/4/2019 at 6:51 PM. Helped by Dwight.

Great, Dwight was a great person to keep me updated on everything. He also gave me a vehicle to ride around until mine was taken care of!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Communication/Professionalism Was Great!

By Weston712 on 2/27/2019 at 7:26 PM. Helped by Dwight.

Dwight communicated everything to me professionally. It was nice to hear what was going on with my vehicle as well as any questions I had in relation. Dwight was also very courteous. I'd definitely take my vehicle back to this dealership for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Bob on 2/25/2019 at 5:34 PM. Helped by Do not recall.

I went in to have my oil changed on my truck. I got right in on a Saturday with no waiting. They were quick and very polite

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dodge dealership around!

By Stacy on 2/22/2019 at 6:24 PM. Helped by Service employees.

I just LOVE my dealership! Everyone is always so nice and helpful. I have never dreaded going to get my service done! I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything as promised

By Tman on 2/21/2019 at 12:37 AM. Helped by Tiffany.

Took my truck in for recalls, they were friendly and quick to get me on my way back to work, even provided me with a loaner. Could not of ask for better service. Tiffany was great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and tire rotation

By Lauren0125 on 2/12/2019 at 6:11 PM. Helped by Ariana (I think).

Had great service and didn't have to wait long at all. Always happy with my service. I always recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleased and thankful for good people

By Tlc2018# on 2/4/2019 at 11:58 PM. Helped by Sales department and Piper Kirk..

Just want to give a big shoutout to Piper Kirk for all her help! You are an awesome person and the dealership is so blessed to have such a caring and helpful lady. Thank you for all your help. The service department was all very nice and accommodating.. great staff. Would recommend tri cities now to anyone needing a new veh. They honor their word ! Thank you all for helping resolve the issue we were had so quickly and professionally. I love my Jeep Grand Cherokee . PC

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Wanda C. on 2/1/2019 at 8:45 PM. Helped by Ricky Leanord.

Ricky was very nice, appreciate Piper for the introduction. I was very happy with everyone I came in contact with. They listened to my wants and they delivered. Thank you to all involved in my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hannah Payne

By 1006221Ht on 2/1/2019 at 3:40 PM. Helped by Hannah, Tim, Justin.

Hannah made sure that vehicle was ready and kept my visit short. Will cont. using Hannah as my saleslady!!! Love my new truck ride quality and features.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional/Faulty product

By Tynsley Donaldson on 12/29/2018 at 10:30 PM. Helped by Nick, Tim, Randy.

It all began in August whenever we bought our Chrysler Pacifica. You know...One of the safest vehicles on the road right? WRONG! The van has so many issues. Including shutting off while you are driving down the interstate, headlights, and dash lights shutting off at night while driving, vehicle not driving whenever put in drive or reverse, air control messing up, the list goes on and on. So, after taking the vehicle to the nearest dodge dealership, paying $500 for a part that should fix it. We get a mile down the road and what does my van do. Shuts off..... So, my husband takes the van back to Tri-cities where we purchased it. They of course try to talk us into buying a new car for about $225 more a month because in the 4 months we have had the van it has depreciated so much!!!! Whatever. Anyways, my husband proceeds to tell them he is willing to trade his Dodge Ram Laramie edition that he almost has paid off to get me and his kids out of this ubsafe vehicle. They tell us they don't want to do that.... In my opinion their product is so bad they don’t want to buy it back once they sell it. They have had my car since Monday, December 24, and they refuse to return my phone calls. Even the General Manager, Nick, has promised to call me back and 2 days later guess what? No call. I have called three times within those two days by the way. It seems to me even their upper management doesn’t know how to act in a professional ethical manner. So, why should their employees. Do yourself a favor and DO NOT use this dealership. Or buy their product.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Review of Rick Leonard

By Frances Musick on 8/23/2018 at 8:05 PM.

Mr. Leonard was exceptionally good at his job. He helped me find a car when I so desperately needed one. I will recommend him highly to all of my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good sales staff

By Rogerc on 8/23/2018 at 12:08 PM. Helped by Darryl Hollyfeild.

Darryl Hollyfeild provided excellent service and was very helpful in showing us all our options and made sure we got every possible rebate on our purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Jeepgirl2018 on 8/16/2018 at 8:43 AM. Helped by Piper and Darrel.

Piper was great! Friendly and up front. Had the vehicle we were looking at waiting at the front for us! Darrel was amazing to work with. He answered every question we had. He was honest and upfront with us from start to finish. Never once did we feel pressured for a sale. I would recommend anyone who's looking for a friendly dealership to go here! We were done in just a little over 2 hours and I walked out with the keys to my Jeep! Best car dealership experience I've had in a long time!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Takes money and doesn’t fix problem

By Dad on 7/1/2018 at 7:13 PM. Helped by Dwight.

This is a very dishonest place. They didn’t fix the problem and charged 720.00 dollars for parts not needed, Bad service repair. My daughter is in college there and we live three and a half hours away. The problem was that her fog light switch would at random times turn her fog lights on and drain her battery. She told Dwight this upon checking her car in, he said they would check it out. They kept the car for several days and finally gave her a loaner car. After several days later they told her it was bad battery cables, which being a tech for thirty four years myself just didn’t sound right. They told her that was what was draining the battery and that her switch for fog lights were fine. She picked the car up after paying money she really didn’t have, and as soon as she put her blinker on, (same switch that operate the fog lights) the fog lights came on when they were actually off. She took it back and Dwight looked at it and told her to hang on. He then got on the phone and talked to someone came back and told my young daughter that they fixed the battery draw problem with new battery cables and that he would drive this car to California. She brought the car home and watch the fog lights go off and on while not running till it drained the battery again. Do not use this dealership if you do not want your family taken advantage of like my daughter was.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unethical Sales Practices

By SherryNC on 6/2/2018 at 11:39 AM. Helped by Sales and finance staff.

I live out of town and my brother in law and his wife have health issues. I was working with a salesman over the phone to help them out. I explained the situation to him and the fact that I was looking for someone to be strait forward with us and to help me look out for them since I could not be there during their delivery. We went over the figures and what they would qualify for with the rebates several times. Long story short, when my family called me to go over the figures they were selling them the car for $6,000 more than I was told. I called the sales person and all of the sudden some of the “rebates” they no longer qualified for. I understand that there are stipulations but they should not have quoted me a price if they were not sure. We also found out that my family was delivered a vehicle with less features than the one that they were demonstrated with and shown all the features on their test drive. I also remember the dealership staff turning unpleasant when I called to try and work out what was going on with the price. I didn’t find out until now that they also switched the car on them! This situation is very unfortunate and a great example of why so many people do not like car dealers. I am sad for my relatives feeling like they have been taken and I doubt we will see any resolution based on other people’s experience on here.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lack of basic integrity, accountability or hard work

By Lee Miller on 2/13/2018 at 5:35 PM. Helped by Piper and the Manager.

My 18 month old daughter and I drove 2hrs to view/purchase a car we had been working with Piper on for 2 days. When we arrived at the dealership we were told they were going to sell the car to an employee. I had verified the car's availability multiples times, including the hour before my arrival. They were more than happy to show us an irrelevant car that cost thousands more, and they were unwilling to do anything to make the situation right. After confronting them about their lack of morals, they had the nerve to tell me that I was the one picking a fight. They are a great example of a culture of ZERO integrity, accountability and responsibility in their own words and actions. Avoid this slick talking, disgraceful place at all costs.

I would not recommend this dealer.