Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
4  
Price
2.5  
Quality of Work
3.5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional service

By Blessed2 on 5/30/2017 at 9:32 PM. Helped by Chris storm.

I had not planned on going in to this dealership because of the overall ratings however I am glad I did, I met Mrs Chris Storm I'm grateful to God for this lady and I am grateful to her, for her time, her talent and all her hard work and dedication she put forth in helping me and making me feel like the most important part of the dealership which was a great feeling This lady is so genuine, kind hearted and professional, I'm not sure what goes on behind the scenes when working a deal however even when the news was not good news I love how she handled everything from beginning to end her presentation was excellent she did an exceptional job taking care of me and I appreciate her phenomenal service... most importantly I will return. Thanks Mrs Chris Storm for your hard work and dedication I know it's not always easy however you are doing an phenomenal job which is expected from such a phenomenal woman keep up the great work...

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
3   Overall Experience
1   Price
2   Quality of Work

Average internet experience

By fuermen on 4/5/2017 at 3:34 PM. Helped by Larry Handel.

I recently contacted the dealership for a Mercedes AMG GT car. I am out of state so i tried to get as much information and numbers up front before i make the trip down to the dealership. The people were responsive at first but they lost interest and disappeared the moment i mentioned the word "negotiate the vehicle price". Strange eh?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By telecentricity on 9/13/2016 at 1:18 AM. Helped by Forrest Knight.

Just bought a certified pre-owned MB E550 from Forrest Knight. I bought it over the internet as it was the only one in the country that was exactly what I wanted. Everything went super smoothly and he was very attentive to details and quick to respond to any questions. I'd never bought a car by long distance before but the car arrived last night and it was absolutely perfect. I would definitely do business with them again. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Morgan J. on 6/7/2016 at 7:41 PM. Helped by Chelsea Elledge.

My wife and I had an amazing experience purchasing a ML350 from Chelsea Elledge. Her service and attention to detail was superb. No going back and forth on price. Their service team is top notch as well. You will be in good hands with Chelsea and Mercedes-Benz St. Louis.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

Disappointed customer

By ChazN on 1/20/2016 at 10:26 PM. Helped by Dave.

Long story short. Bought 2007 clk550 amg 4 years ago from brother in laws estate.(original owner). About 80k miles on it and I have only put on an additional 6 k miles. 2-3 inch pile of service records from these guys when they were in Ellisville. Since I've had the car I've had one or two services at Plaza, Nothing major. Thought I'd try them now that they're on Hampton. Great service rep. Great service shop manager. But I spent just shy of $1k to have de laminating radio replaced Not exactly a wear item and well documented problem for this vehicle. I asked for some partial offset or consideration. Parts manager acted like since I wasn't a "loyal" customer I could take a flying hike. How much service could you expect in 6k mile? I do my own maintenance to the extent I can. MB customer care got involved and with dealer stated they would refund $300. Great I thought. That helps. $100/year radio to keep it stock assuming similar performance... Well. That was in November. Now getting to end of January. Nothing. Go figure right? I'd shop around based on this experience. Sorry to submit this because this business seems to want to be first rate.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Everyone at Tri-Star are very nice. The sales staff...

By samplemisc on 2/25/2014 at 6:02 PM. Helped by Neil.

Everyone at Tri-Star are very nice. The sales staff answers one's questions without being pushy, but also ask appropriate questions to better answer your question. My recent visit was to get a price estimate on my Mercedes and I received somewhat what I had expected. Tri-Star's service has always been good. I have a low mileage vehicle and they are willing to work with me on the necessary services based on mileage instead of time (which the reminders on the vehicle pop up). I would use Tri-Star again if I buy another Mercedes (two so far).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The entire shopping and purchase experience was very...

By TerryFerrin on 2/26/2014 at 4:49 PM. Helped by Dorothy Robinson, Todd (Business Manager).

The entire shopping and purchase experience was very positive. Dorothy was an excellent sales person and was extremely helpful and knowledgeable. The business portion of the purchase was efficient and Todd was excellent in explaining options and costs.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

I experienced my service in TX at MB or Boerne, and the...

By hewhitney on 2/25/2014 at 9:22 PM. Helped by Service reps--don't remember their names.

I experienced my service in TX at MB or Boerne, and the 'ambience', 'amenities', and other accoutrement at that dealership were 'top of the line'. For example, a Type A service included a fairly extensive breakfast (if you stayed at the dealership), a loaner car (if you did not stay), and/or a greatly reduced massage at a spa ($20, if I remember correctly). That was not the case at Tri-Star when I went for service in November 2013. The bar had been set high in Boerne, and was very different at Tri-Star. I realize the dealership is moving, and no one in business wants to sink money into business services that will be relocated. But, the above, is just an observation. BTW, the people I dealt with were very nice and very friendly, and very helpful (which is the most important part.)

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Scott and John have always gone out of their way to...

By brb9715 on 2/25/2014 at 8:45 PM. Helped by Scott Gerstenecker, John Cortess.

Scott and John have always gone out of their way to accommodate my needs. The staff is always courteous. It is in general a very comfortable place to be while waiting for your car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently purchased a certified pre-owned 2010 Mercedes...

By EdHsu on 12/9/2013 at 10:45 PM. Helped by Josh Gould, Todd Cherry.

I recently purchased a certified pre-owned 2010 Mercedes from them even though I live out of state in California. Josh Gould, the sales representative, was extremely nice and helpful. Although I was apprehensive about purchasing such an expensive vehicle sight-unseen, Josh went out of his way to patiently address all my questions and concerns. Todd Cherry, financial services, helped me through the financing process and it was a breeze. Sure enough, the car arrived 3 days later and it was absolutely pristine!! Everything they had described it to be and more!! I would wholeheartedly recommend Tri-Star Mercedes Benz to any of my friends and family. I would most certainly buy my future cars from them as well even though I am in California and they are located in Missouri.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience buying my BMW525. The service...

By marionik on 8/22/2011 at 10:56 PM. Helped by Jeff Martin, Ben Leonard,Todd Cherry.

I had a great experience buying my BMW525. The service was excellent and people who helped me knew how to make a deal. I would recommend this dealership and the sales people to all my friends. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dan and Dave have always been very helpful and take care...

By beckman11 on 7/12/2011 at 2:43 PM. Helped by Dave Cissi, Dan Echeveste.

Dan and Dave have always been very helpful and take care of our issues without a problem. Would definitely recommend this company to friends and family.

I would recommend this dealer.

Overall Rating

3.5  

2   Customer Service
5   Friendliness
3   Overall Experience
4   Quality of Work

After dealing with several people at the dealership, from...

By jrfouche on 7/5/2011 at 7:36 PM. Helped by Darren, John (Service), Tony.

After dealing with several people at the dealership, from service advisors to GM's, my overall opinion was that the dealership was not up to par with what I would expect from a Mercedes-Benz Dealership. I was given the runaround on service issues several times and spoke with several different managers. Then low and behold here comes Darren. What a great individual to work with. Don't get me wrong, the service advisors have always been courteous and kind, but managers never returned calls or the ones that did never followed up or through. For a sales person it should not be just about the sale, but the overall experience a customer has. Denise was great until the contract was signed, and I haven’t heard too much back. Promises were made and never delivered upon. Don’t get me wrong Denise is a strong salesperson. I think she is one of the best in the business, but stay true to your game and don’t become that used car salesperson we all made fun of (through movies in the 80’s.) For a sales person it should not be just about the sale, but the overall experience the customer has. That to me is what sets Mercedes-Benz apart from all the other car manufactures. Kind of like “Where you are in the dash of your life…” for example you’re born and you pass, but what matters is that dash in between those two dates on your tombstone. That’s what people remember the most. Once again Darren, thank you, much respect due. In the end service was taken care of and promises were kept, but it shouldn’t have to take weeks of waiting and hours of phone calls. Thanks again Tri-Star.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
3   Quality of Work

Neil Hopson is a consummate professional. He was very...

By rubylbonner on 7/4/2011 at 3:17 PM. Helped by Neil Hopson; Dan Coleman.

Neil Hopson is a consummate professional. He was very helpful and patient. He explained all aspects of the car including a major deficiency. The finance person, Mr. Coleman initially made suggestions regarding financing that was not commensurate with my financial history which was somewhat disappointing. This is why quality of work has a lower rating. However, once I expressed my dissatisfaction, he went beyond expectations to satisfy me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently purchased a 2004 C240 from Tri-Star. My agent...

By Dianne Morgan on 7/2/2011 at 7:39 PM. Helped by Denise Ligon.

I recently purchased a 2004 C240 from Tri-Star. My agent was Denise Ligon. I can't say enough about Denise and her professionlizm. She is very warm, friendly and knowledgeable. She was always there to help me learn how to operate my lovely car. Even told me what to do about odor in car. Tri-Star made good on theirpromise to take care of rust. The servise was fast and efficient. They even gave me a loaner car. My car came back like new. When I get ready for a new mercedes I will certainly go to tri-star and only use Denise as my agent. Most sincerely, Dianne Morgan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am always pleased with my experience with Denise and...

By afbatiste on 7/2/2011 at 6:04 PM. Helped by Denise Ligon.

I am always pleased with my experience with Denise and Tri-Star Mercedes, i will be a customer for life. the service department and John Cortes is also a sterling professional and always takes great care of me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have been to this dealership many times. Living over...

By llonning on 7/2/2011 at 5:13 PM. Helped by Denise L.

I have been to this dealership many times. Living over two hours away is nothing for the great service that Denise has given us. We have been in the market for a new Mercedes and wanted to up from a C Class to an E Class. She always is willing to go the extra mile and in a prior email to her thanking her, I was glad and quick to thank her for the service. In many dealers, you buy a car and they seem to think after that you are just a number and income to them, at Tri Star you are more, you become family once you pull into the lot. Denise and the entire store have been great to deal with and am very glad there is a dealer out there that still takes the time to make the sale great even AFTER the sale!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Denise is always nice, friendly and informative when I...

By AFfireman69 on 7/2/2011 at 5:01 PM. Helped by Denise Ligon.

Denise is always nice, friendly and informative when I visit this dealership and will go above and beyond for the best possible customer service, and the service department is always very helpful and knowledgeable!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was my best car buying experience! From the moment...

By mlenz on 6/29/2011 at 5:05 AM. Helped by Steve Emerson.

This was my best car buying experience! From the moment I walked into the dealership they were friendly and helpful. I would highly recommend giving Steve Emerson a call if you are looking for a Mercedes. He goes above and beyond to make your experience a fantastic one. I love my new GL but I also love that Steve has followed up to see if I have any questions and I never feel like I am bothering him when I do have questions. Tristar and Steve Emerson beat out the competition significantly in service, knowledge and price. Steve is a person you can trust and know that you will get the best service from. His focus was my happiness. Their family feel makes it so special. I will definitely buy again and refer my friends and family. Thank you Tristar and Steve!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a used 2001 Mercedes E320 last September from...

By humpdy on 6/30/2011 at 6:17 PM. Helped by Denise Ligon.

I purchased a used 2001 Mercedes E320 last September from Denise and could'nt have asked for a better experience. I went into the dealsership that afternoon skeptical about purchasing a foreign car, especially one as expensive as a Mercedes. I left that afternoon not only as a first time Mercedes owner, but also as someone who will without a doubt be returning to Tri-Star when it's time for my next vehicle.

I would recommend this dealer.