Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service

By 4Chris@nn on 1/9/2019 at 7:09 PM. Helped by Tyler G..

I bring my 07 Carolla to get service here. Tyler is great in getting me checked in and out, pounting any recommendations made by the mechanic. Other service personnel have assisted me as well and showm me ch the same level of courtesy and professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Muy buenas jentes me ayudaron bien

By Jorge1979 on 11/22/2018 at 3:51 PM. Helped by Brian reyes.

Buenos precios y onestos el manayer que me ayudó mucho tambien y la verdad que estoy muy contento me diero la troca que yo quería

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

a new car buying experience

By daveA on 10/10/2018 at 7:12 PM. Helped by Mr Pasha, Ms Gracia, and Mr kirkpatrick.

this was the best new car buying experience ever. I use a no haggle pricing tool available to me and this dealership put me in a car quickly and with great care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lovemy18camry!! on 9/21/2018 at 7:42 PM. Helped by Bogard; Bobby.

Worked the deal over the phone. The emailed price was no haggle and guaranteed. Car and price were delivery as agreed upon. No hidden fees. No nonsense! Rock bottom price. No other dealer came close!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Dealership

By ajen on 9/17/2018 at 8:36 PM. Helped by Robert Ball.

Last month I purchased a truck from Valley-Hi, and the experience was overall pretty decent. After the fact, I found myself testing the features of my new truck (like anyone would), and one in particular I cannot get to work. A safety feature called steering assist, or something of the like, thats supposed to auto-correct drifting into lanes. I later found out via an e-mail about features, that this is not included. I immediately contacted the salesman, and he admits to unknowingly stating that it does include something it does not. Now, I don't blame him for that as I'm sure its easy to get features mixed up when you're selling numerous cars. However, I do take issue with how it was handled after the fact. I contacted the GM of sales, requesting some sort of compensation for the lie, whether intentional or not, and he seems to sound glad to help me with some other add-on. He says he'd call me right back, then vanishes. I let a few days pass and contact the salesman again to see if he can check in on it, and no response. Any calls to the GM, voicemails left, do not get returned. Last night I e-mailed the head of customer service, and no response yet again. I'm assuming I'll hear some excuse about how someone wasn't working that day, or blah, blah blah. I'm now in touch with a lawyer to see what can be done as misinformation in car sales is a huge no-no. Buyer beware. I'd recommend going down the hill if you really want a Toyota.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went to look... Bought a Tundra 4x4

By Futaba-Stroup on 9/11/2018 at 6:22 PM. Helped by Jeffery and Waqas and Ron.

Sales staff knew the routine.... as painless as buying a car can be.... I bought the best Truck on the lot! It had a couple small scratches. If Valley Hi Toyota in Victorville gets the scratches fixed as they promised... then I will give the team 10 gold stars! We showed up at 8:00 "Just to look"... and they were able to put together a deal... the staff stayed until 11:00pm to git'r'done..... I will keep this truck until it is a rusty smudge in the driveway!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A happy customer

By ramaca777 on 9/12/2018 at 6:11 PM. Helped by AnwarParvez and Gason.

100% satisfied! Both the salesman and sales manager worked tirelessly to make sure my questions & wants were answered. They make sure they fulfill exactly what they tell you they will. Look for sales man Anwar Parvez and also sales manager Gason was very helpful!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Service!

By glojac on 9/1/2018 at 3:17 PM. Helped by Tyler.

We Love Valley High Toyota, have purchased three cars there and the service department is wonderful! Valley high Toyota continually earns our trust and we will keep shopping for and servicing our cars here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Valley high Toyota team is great!

By camry on 8/28/2018 at 12:41 AM. Helped by Bogar Hernandez.

The Valley High Toyota team is always ready to help with any questions we have and they make it easy to understand. Bogar our salesman was very nice and helpful, we love our new car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Julia$$$ on 8/28/2018 at 12:35 AM. Helped by Kalvin Woodard & Gabriel Marin.

Very attentive to needs, and easy, friendly people to work with, and called us a couple of days later to follow up with purchase 😊 also about courtesy for detail on car and free gas tank fill up

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Wilmer71 on 8/21/2018 at 5:08 PM. Helped by Juan Bobby and ron.

Juan Bobby and Ron are the best people I ever meet I will recomend my friends and family to them always the best to work with

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

Driver forgot me

By Avalongirl on 8/17/2018 at 11:02 PM. Helped by Thomas Yates, Bob, Cruz.

I called for a driver. He said he would be here in 10 minutes. I waited outside my house. I called an hour later and he had forgotten. Otherwise, the service department is awesome. The drivers are very friendly. But the driver forgot

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Real4xturbo on 8/8/2018 at 5:52 PM. Helped by Mike Purpura.

I drive 80 miles to get my vehicle serviced at Valley hi. The service manager Mike really knows what he’s doing. I have an older Tacoma that I won’t trust to anyone else. Keep up the great work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By Natalie78 on 8/8/2018 at 4:34 PM. Helped by Ray.

First timer, and Ray found ways to help me out. From my situation I’m in! Definitely will be going back! Thank you so much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By Jun on 8/7/2018 at 12:51 AM. Helped by Andrew.

Service department are organize and excellent service. We test drive my car and the technician explained to me about the ABS of the car. Happy with my prius! I just hope they apply 50,000 miles warranty service for my prius. Because its already 30,900 miles and its out of the pocket warrant now.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great

By Alex121574 on 8/5/2018 at 4:32 AM. Helped by Katie.

Ms. Katie was very helpful and nice. She informed me of the recall of my vechicle and scheduled an appt to have it taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional experience throughout

By Bob & Carol on 7/27/2018 at 12:55 PM. Helped by Ana, Damien, Sal.

We were treated as valued, appreciated customers thru the entire experience. Ana and Damien in sales were easy to work with and we were very satisfied with our purchase price as well as our trade in offer. Sal in the business office also made us feel appreciated during the contract signing proceedures. He offered us all the options without the normal high pressure tactics we've experienced at other dealerships. He explained the detailed benefits of every choice but made us feel the decision was strictly ours. Delivery of our Prius by Ana was also exceptional in that she went through all the basics of operation as well as many other things (she even offered to install the tonneau cover). We highly recommend Valley Hi Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service!!!!

By Hhansen on 7/13/2018 at 12:23 AM. Helped by Allie, Anwar, Jason, And Mike Mitsch.

I recommend purchasing a vehicle from Valley Hi Toyota!! All the staff was extremely helpful and knowledgeable. My sales associates Allie and Anwar knew everything regarding my new Toyota RAV4. I love my new vehicle. Thank you Valley Hi Toyota for you’re exceptional service and help. Thanks, Holly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We Drove off with a new car!

By Edsheeran64 on 7/26/2018 at 12:09 AM. Helped by Kim Vega.

My salesperson Kim was super nice and patient with us. She answered every questions and worked with what we wanted. We got a good deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Husam Salem

By Arual on 7/24/2018 at 2:16 AM. Helped by Husam Salem, Bobby, TJ.

Husam Salem is a great people person. Knowledgable, polite, kind. A terrific sense of humor. Made the car buying experience fly by. Definitely a stellar young man. It was a pleasure to have him assist me with my purchase.

I would recommend this dealer.