Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 3rd new car vehicle purchase at this location since 2010.

By Edward Nieves on 9/19/2019 at 1:34 AM.

I just purchased a new 2019 Prius AWDe XLE. . My 1st Prius was a 2010 basic, whereas I gave to my daughter after she graduated. She loves the car. My 2nd Prius was a Prime that was purchased in 2017. It was totaled in August 2019. I had no choice but to go back and purchase another one. This time I purchased the new AWDe which should handle the snow with no problems. Thank you Westley Richards for representing Toyota and saving me time and money. I will be back again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service When Bringing My Truck In - Sunjit Joshi

By Master-Baker on 9/15/2019 at 3:15 PM. Helped by Sunjit Joshi.

I am writing this review cause of the exceptional service that I received when I brought my Truck into the dealership on 08/20/19 and 08/28/19. From the moment I entered, I was greeted with utmost respect and a very friendly and helpful staff. I have had many different brands of cars ranging from Jeep to Lexus, but the professionalism displayed by this dealership under Sunjit Joshi's personal leadership was by far superior. I was very impressed and deeply touched with his personality. This dealership has now gained a very LOYAL customer and I wanted to make sure that my experience was publicly noted so that other people can experience similar satisfaction. - S. Baker

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernie is the Best

By Yankees1 on 9/12/2019 at 12:01 PM.

This is the third vehicle we have leased from Bernie. It is always a pleasure dealing with him. He makes the process easy. He meets all of your needs and makes sure you are completely satisfied. One example of this, is that he knew we wished to have molding on the sides of the car, and went out of his way, to arrange that, while we we waited to finalize the deal. We highly recommend Bernie!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Abul made leasing a car a breeze!

By Metsfan1110 on 8/31/2019 at 12:37 PM. Helped by Abul Hassan.

From the moment I walked into Westbury Toyota Abul made me feel comfortable. He was knowledgable and honest. Abul walked me through all of my options for leasing a new Toyota Highlander, and presented all a wide variety of options so that I could make the best choice. He made sure I understood the financial piece making this one of the most positive experiences I have ever had at a car dealership. There was no pressure and Abul was personable and thoughtful throughout the entire process. I highly recommend this dealership and Abul if you are in the market for a car!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Bernie is the Best

By Venza on 8/26/2019 at 9:04 PM.

Picked up a leased 2019 RAV4 today. Hassle free and seamless. Best part was our interaction with Bernie Anatra the superb salesman. He made what could have been a tense negotiation a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My second time doing business with Collin

By Nasshon T. on 8/23/2019 at 2:04 PM.

This is my 3rd vehicle from Westbury Toyota, my second time having Collin as my sales rep, it’s always a great experience with the staff at Westbury Toyota , I can say Collin make sure you get the most comfortable and deserving vehicle of your choice. Thanks again Collin. 💯best

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I have personally have a bad experience

By Jenn7878@ on 8/8/2019 at 12:00 AM. Helped by None of the above.

My car has smelt like rotten eggs and since the computer doesn’t pick it up Toyota won’t do anything. It’s been a nightmare. My mechanic took off the glove box and the filter and cover were just laying there from the last time I brought the car in. Complete nightmare

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Professional, courteous, and easy!

By MM’s Rav4 on 8/3/2019 at 2:37 PM. Helped by Joshi Sunjit.

Westbury Toyota makes maintenance for my leased 2018 RAV4 very easy. I receive reminders and can schedule the appointment at a convenient time for me either online or by phone. Bringing the car in is always quick and the service reps taking the car are always very courteous and friendly. Joshi Sunjit explained the complimentary maintenance they would be doing and would be updating me while I wait. Waiting area is large, clean, and comfortable with many amenities. When my service was completed Joshi reviewed what was done and status. My car was waiting for me out front returned the same as I brought it in. Thank you

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
5   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

misleading price and surprising hidden fee

By ddddd on 8/1/2019 at 9:31 PM. Helped by Jeremy GarciaGarcia.

I got RAV4 Hybrid and this is one of my worst mistake in my life. After couple hours of dealing, we thought we got good deal. But that was just illusion and when we got the final price, we were surprised. You never get the copy of paperwork so you don't have chance to review. They just ask you to get signature that will mislead you. The procedure is closed and hidden, and you are excluded from the contract, which is truly irony. You only realize after you pick up your car in your home. Focus on the paperwork and check any single detail including hidden fee. I wouldn't even try if there was additional $800 admin fee and shipping fee although $1000 was already charged. They are pro and good at getting signature by making you delusion.

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Westbury Toyota FAMILY

By coler595 on 7/29/2019 at 7:29 PM. Helped by Abul Hassan, Dina DiSanti.

A couple of weeks ago, I walked into this location having made an appointment to lease a new car. It is with great pleasure that I can report that I was treated like family from the moment I walked through the doors WELL PAST my exit from the parking lot. I am very pleased with my overall car-buying experience. My brand new 2020 Toyota Corolla drives superbly. The good folks of the Westbury Toyota family were professional and friendly! A special shout out is owed to Abul Hassan (salesman), who was extremely knowledgeable and amiable, but not at all overbearing or disingenuous as is the reputation of auto salesmen. Dina DiSanti (Finance manager) turned what is often the most stressful part of the car-buying process into a light-hearted and painless formality. It truly felt as though both employees were constantly fighting to meet my needs and give me the best deal that they could reasonably secure. I would highly recommend this location to any and all prospective buyers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks for a genuine and authentic experience!

By cardealsuzy123 on 7/28/2019 at 7:50 PM. Helped by Abul Hassan.

I just purchased a Toyota XLE Highlander Westbury Toyota Dealership and had a very positive experience. After one meeting with Salesman Abul Hassan I received my car the very next day with no hassles. Salesman Abul was honest, caring, and trustworthy. Abul went above and beyond and followed through on his deal in a professional and supportive manner. Grace and the General Manager were also a pleasure to deal with. Thank you Abul for making my car buying experience genuine and authentic

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Try Westbury Toyota First!

By Vinny S on 7/28/2019 at 10:48 AM. Helped by Abul Hassan.

I just purchased a Toyota Rav 4 Hybrid from Westbury Toyota!! Ask for Abul Hassan he was great treated me like a gentleman even after I started with my chip on the shoulder. He gave me a great price no hassles. I would definitely recommend reaching out to him to work out a deal. I dealt with the general manager as well and he was not your typical manager, good guy stamped the deal and moved forward easily! I will definitely be buying from them again...and finally Grace in the Finance dept was amazing I would definitely ask for her couldn’t ask for a better experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved working with Bernie again

By Gary Andrews on 7/25/2019 at 11:23 PM.

Once again Bernie took the stress out of car buying. If you’re interested in buying a Toyota go see Bernie Anatra, he will not disappoint you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a great experience and amazing representative

By lils on 7/21/2019 at 9:26 PM. Helped by Abul Hassan.

Went to get a new lease and was very lucky to get an amazing deal. Abul Hassan walked me through the process and was very attentive, polite, supportive, and caring. He went above and beyond my needs and helped me to get a phenomenal car; greatly appreciate his hospitality and assistance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Sham123 on 7/14/2019 at 6:50 PM. Helped by Abul Hassan.

I just wanted to say thank you to Westbury Toyota for, salesperson Abul Hassan's guidance and professionalism in helping me purchasing my new Toyota 4 Runner. Your service was outstanding and your kindness was absolutely amazing. You made everything so easy for me; Thanks, again! I don't have words to explain how grateful I am doing business with you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Trevor Panton renewed my trust in salesmanship

By Doreen Salgado on 7/6/2019 at 6:20 PM.

My trust was not wasted with Trevor Panton. By far his best skill was that he listened to me and informed me of all my options within my limits. And together we came up with a fantastic deal right for me and Toyota. Trevor Panton is The real reason I was able to buy my Toyota Corolla which I love. I would recommend anyone Who is skeptical and afraid of the process of purchasing or leasing a car to go and speak to this outstanding salesman Trevor Panton.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional

By Jenn7878@ on 6/24/2019 at 4:32 PM. Helped by Jorge.

I have a problem with my car started at 10 miles. I was told by the assistant manager that the mechanics don’t test drive because they work on commission. I don’t recommend this Toyota at all. I’m assuming it’s all of them. I would never lease from them again.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible

By unhappycustomer on 6/10/2019 at 8:18 PM.

My experience with this dealership, including the service department has been horrible. This was my first car. The financial manager, Luis Valdes, talked me into every possible add on, including a lowjack which he assured me would lower my monthly insurance payment. It did not lower my payments. I went back the next day, it was never installed, and asked for a refund. I was denied. I called Toyota Corporate and Lowjack they were no help. I spent over an hour in the dealership and was told I would get a refund for the full amount applied to my loan, this was in writing signed by Luis. That was over 8 months ago and still has not applied to my account. As far as the service department I made an appointment to have my electric key copied when I arrived they told me they did not have the parts and that I needed to make another appointment. Furthermore they said it was my responsibility to check when I made the appointment that they had the parts, even though the knew what type of key it was and what the appointment was for. DO NOT GO HERE THEY WASTE YOUR TIME!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thumbs up

By G.Moran on 6/3/2019 at 9:35 PM.

Collin Guida was very professional who helped us with all our questions and concerns. Highly recommend him for his service and business. Will be back again in the future. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure to work with!

By rnanderbow on 5/31/2019 at 12:13 AM. Helped by Jeremy Garcia.

Jeremy Garcia is a great salesperson and has worked with my family on 2 deals within 6 months. He is very knowledgeable and intuitive with want we needed and wanted. We provided him with a mental list and Jeremy delivered!! I highly recommend JEREMY GARCIA for all you car needs at Westbury Toyota!

I would recommend this dealer.